10 Replies Latest reply on Oct 2, 2015 9:11 AM by hans chrsitianb69166080

    Lightroom cc 2015 does not start after recent update on Mac Pro Yosemite

    hans chrsitianb69166080

      After downloading the latest update on Sept. 27th lightroom does not start on my mac.

      Used to work without Problems up to now.

      Tried to log off cretive cloud and in again w/o success.

        • 1. Re: Lightroom cc 2015 does not start after recent update on Mac Pro Yosemite
          rpandita Adobe Employee (Admin)

          Hi hans chrsitianb69166080,

           

          Greetings.

          • Which version of Yosemite is it, 10.10.5 ?
          • Is your LR up to date ?
          • Do you get any error while launching LR ?
          • Can you try launching it from steps mentioned below -
            1. Open finder - applications
            2. Navigate to LR CC Folder and open it
            3. Right/Ctrl click on the LR application - then click on show package contents
            4. Open the folder that says Contents
            5. Then go to Mac OS and launch LR from there and see if it works, if not what is the error that you get.

           

          Regards

          Rohit

          • 2. Re: Lightroom cc 2015 does not start after recent update on Mac Pro Yosemite
            hans chrsitianb69166080 Level 1

            Greetings,

             

            It’ Yosemite 10.10.5

            As I wrote before I updated LR before the problems started

            When I started ist for the fist 3 times there were error messages, but now there are none.

            • 3. Re: Lightroom cc 2015 does not start after recent update on Mac Pro Yosemite
              rpandita Adobe Employee (Admin)

              Hi hans chrsitianb69166080,


              • What were those error messages ?
              • Restart your Mac and then try again using the steps mentioned and please share the error log.


              Regards

              Rohit


              • 4. Re: Lightroom cc 2015 does not start after recent update on Mac Pro Yosemite
                hans chrsitianb69166080 Level 1

                Error log (terminal):

                 

                Last login: Wed Sep 30 17:57:20 on console

                MacPro-HCB:~ christianbehrendt$ /Applications/Adobe\ Lightroom/Adobe\ Lightroom.app/Contents/MacOS/Adobe\ Lightroom ; exit;

                objc[598]: Class MacExePath is implemented in both /Library/Application Support/Adobe/OOBE/PDApp/P7/adobe_licutil.app/Contents/MacOS/adobe_licutil and /Library/Application Support/Adobe/AdobeGCClient/gcupdater.dylib. One of the two will be used. Which one is undefined.

                2015-09-30 17:58:34.909 Adobe Lightroom[596:12020] Error loading /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Frameworks/CameraRaw.lrtoolkit/CameraRaw:  dlopen(/Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Frameworks/CameraRaw.lrtoolkit/CameraRaw, 265): no suitable image found.  Did find:

                     /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Frameworks/CameraRaw.lrtoolkit/CameraRaw: truncated mach-o error: segment __LINKEDIT extends to 42446352 which is past end of file 42444979

                2015-09-30 17:58:34.911 Adobe Lightroom[596:12020] An uncaught exception was raised

                2015-09-30 17:58:34.911 Adobe Lightroom[596:12020] Could not call C function: private_load_Utilities

                2015-09-30 17:58:34.911 Adobe Lightroom[596:12020] (

                     0   CoreFoundation                      0x00007fff91c2103c __exceptionPreprocess + 172

                     1   libobjc.A.dylib                     0x00007fff953c476e objc_exception_throw + 43

                     2   CoreFoundation                      0x00007fff91c20bd9 -[NSException raise] + 9

                     3   AgKernel                            0x000000010025029b AgTransitQueue_enqueueToQueue + 3914

                     4   AgKernel                            0x0000000100253e1e AgExceptions_setThrowHook + 230

                     5   AgKernel                            0x0000000100237f4e lua_gethalts + 523

                     6   AgKernel                            0x0000000100230c19 lua_error + 9

                     7   AgKernel                            0x000000010023867f lua_gethalts + 2364

                     8   AgKernel                            0x0000000100246c73 luaopen_table + 7177

                     9   AgKernel                            0x000000010023893d lua_gethalts + 3066

                     10  AgKernel                            0x0000000100230926 lua_call + 37

                     11  AgUI                                0x00000001002eb382 willAutoChange + 34746

                     12  AgUI                                0x00000001002ea9dc willAutoChange + 32276

                     13  Adobe Lightroom                     0x0000000100214067 main + 2503

                     14  AppKit                              0x00007fff8e870d32 -[NSCustomObject nibInstantiate] + 346

                     15  AppKit                              0x00007fff8e81f71b -[NSIBObjectData instantiateObject:] + 309

                     16  AppKit                              0x00007fff8e81ed41 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 452

                     17  AppKit                              0x00007fff8e7fe0e5 loadNib + 384

                     18  AppKit                              0x00007fff8e7fd60b + + 313

                     19  AppKit                              0x00007fff8e7fd3c7 -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 201

                     20  AppKit                              0x00007fff8e7fd193 + + 344

                     21  AppKit                              0x00007fff8e7f5d79 NSApplicationMain + 605

                     22  Adobe Lightroom                     0x0000000100213a59 main + 953

                     23  libdyld.dylib                       0x00007fff8ac6a5c9 start + 1

                )

                2015-09-30 17:58:34.911 Adobe Lightroom[596:12020] *** Terminating app due to uncaught exception 'LuaRunException', reason: 'Could not call C function: private_load_Utilities'

                    • First throw call stack:

                (

                     0   CoreFoundation                      0x00007fff91c2103c __exceptionPreprocess + 172

                     1   libobjc.A.dylib                     0x00007fff953c476e objc_exception_throw + 43

                     2   CoreFoundation                      0x00007fff91c20bd9 -[NSException raise] + 9

                     3   AgKernel                            0x000000010025029b AgTransitQueue_enqueueToQueue + 3914

                     4   AgKernel                            0x0000000100253e1e AgExceptions_setThrowHook + 230

                     5   AgKernel                            0x0000000100237f4e lua_gethalts + 523

                     6   AgKernel                            0x0000000100230c19 lua_error + 9

                     7   AgKernel                            0x000000010023867f lua_gethalts + 2364

                     8   AgKernel                            0x0000000100246c73 luaopen_table + 7177

                     9   AgKernel                            0x000000010023893d lua_gethalts + 3066

                     10  AgKernel                            0x0000000100230926 lua_call + 37

                     11  AgUI                                0x00000001002eb382 willAutoChange + 34746

                     12  AgUI                                0x00000001002ea9dc willAutoChange + 32276

                     13  Adobe Lightroom                     0x0000000100214067 main + 2503

                     14  AppKit                              0x00007fff8e870d32 -[NSCustomObject nibInstantiate] + 346

                     15  AppKit                              0x00007fff8e81f71b -[NSIBObjectData instantiateObject:] + 309

                     16  AppKit                              0x00007fff8e81ed41 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 452

                     17  AppKit                              0x00007fff8e7fe0e5 loadNib + 384

                     18  AppKit                              0x00007fff8e7fd60b + + 313

                     19  AppKit                              0x00007fff8e7fd3c7 -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 201

                     20  AppKit                              0x00007fff8e7fd193 + + 344

                     21  AppKit                              0x00007fff8e7f5d79 NSApplicationMain + 605

                     22  Adobe Lightroom                     0x0000000100213a59 main + 953

                     23  libdyld.dylib                       0x00007fff8ac6a5c9 start + 1

                )

                libc++abi.dylib: terminating with uncaught exception of type NSException

                Abort trap: 6

                logout

                 

                I hope this helps you...

                 

                regards

                 

                Am 30.09.2015 um 17:52 schrieb rpandita <forums_noreply@adobe.com>:

                 

                Lightroom cc 2015 does not start after recent update on Mac Pro Yosemite

                created by rpandita <https://forums.adobe.com/people/rpandita> in Photoshop Lightroom - View the full discussion <https://forums.adobe.com/message/8015498#8015498>

                Hi hans chrsitianb69166080,

                 

                 

                 

                What were those error messages ?

                Restart your Mac and then try again using the steps mentioned and please share the error log.

                 

                 

                Regards

                 

                Rohit

                 

                 

                 

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                • 5. Re: Lightroom cc 2015 does not start after recent update on Mac Pro Yosemite
                  rpandita Adobe Employee (Admin)

                  Hi hans chrsitianb69166080,


                  • Reinstall LR then restart computer.


                  Regards

                  Rohit

                  • 6. Re: Lightroom cc 2015 does not start after recent update on Mac Pro Yosemite
                    hans chrsitianb69166080 Level 1

                    Thanks, that worked.

                    Now I'll have to do the update again an hope that'll work as well...

                    Do you have any idea what caused the problem?

                     

                    Regards

                    Christian

                     

                    Mit freundlichen Grüßen

                     

                    Hans Christian Behrendt

                     

                    2015-09-30 18:07 GMT+02:00 rpandita <forums_noreply@adobe.com>:

                     

                    Lightroom cc 2015 does not start after recent update on Mac Pro Yosemite created

                    by rpandita <https://forums.adobe.com/people/rpandita> in *Photoshop

                    Lightroom* - View the full discussion

                    <https://forums.adobe.com/message/8015642#8015642>

                     

                    • 7. Re: Lightroom cc 2015 does not start after recent update on Mac Pro Yosemite
                      rpandita Adobe Employee (Admin)

                      Hi hans chrsitianb69166080,

                       

                      Yes, according to the error log it seems like the camera raw framework was corrupted, which got fixed once you reinstalled LR

                       

                      Regards

                      Rohit

                      • 8. Re: Lightroom cc 2015 does not start after recent update on Mac Pro Yosemite
                        hans chrsitianb69166080 Level 1

                        I’m sorry to bother you again, but this time the update won’t work:

                         

                         

                        Regards

                         

                         

                        Am 30.09.2015 um 19:09 schrieb rpandita <forums_noreply@adobe.com>:

                         

                        Lightroom cc 2015 does not start after recent update on Mac Pro Yosemite

                        created by rpandita <https://forums.adobe.com/people/rpandita> in Photoshop Lightroom - View the full discussion <https://forums.adobe.com/message/8015707#8015707>

                        Hi hans chrsitianb69166080,

                         

                         

                        Yes, according to the error log it seems like the camera raw framework was corrupted, which got fixed once you reinstalled LR

                         

                         

                        Regards

                         

                        Rohit

                         

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                        • 9. Re: Lightroom cc 2015 does not start after recent update on Mac Pro Yosemite
                          Chetna Srivastava Adobe Employee

                          Hi Hans,

                           

                          Would suggest you to update Lightroom through this direct link :

                          Keeping Lightroom Up-to-Date

                          • 10. Re: Lightroom cc 2015 does not start after recent update on Mac Pro Yosemite
                            hans chrsitianb69166080 Level 1

                            Thank you, this worked!

                             

                            Regards

                            Hans Christian Behrendt

                             

                             

                            [email address removed by.. mod]

                             

                             

                             

                            Am 01.10.2015 um 23:08 schrieb Chetna Srivastava <forums_noreply@adobe.com>:

                             

                            Lightroom cc 2015 does not start after recent update on Mac Pro Yosemite

                            created by Chetna Srivastava in Photoshop Lightroom - View the full discussion

                            Hi Hans,

                             

                             

                            Would suggest you to update Lightroom through this direct link :

                             

                            Keeping Lightroom Up-to-Date

                             

                            If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8020547#8020547 and clicking ‘Correct’ below the answer

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                            To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

                            Start a new discussion in Photoshop Lightroom by email or at Adobe Community

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