1 Reply Latest reply on Sep 30, 2015 4:41 PM by Chetna Srivastava

    ERROR MESSAGE

    rafaelf99197315

      I got the following error message when trying to use lightroom 30 days trial: "the folder needed cannot be created: /Users/Rafa/Library/Application Support/Adobe/Lightroom/Filter Presets."
      how do i fix it?

        • 1. Re: ERROR MESSAGE
          Chetna Srivastava Adobe Employee

          Hi rafaelf99197315,

           

          It seems to be a permissions issue. Need to follow the below instructions :

           

          1. Open finder

          2. Click on go menu (at the top) and choose Go To Folder

          3. Type ~/library and hit Go

          4. Open Application Support folder

          5. Right click on Adobe folder within Application support and go to Get Info to give full read and write permissions to that Adobe Folder

          6. Open Adobe folder and rename Lightroom folder within it to Lightroom-old

          7. Launch Lightroom to check if it works fine

           

          Regards,

          Chetna

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