18 Replies Latest reply on Nov 3, 2015 10:08 PM by JFPhoton

    Choppy Video Playback on fast computer

    Niktnowy Level 1

      Good day  Everyone

       

      I am trying to find a solution to this problem.  I have following system

       

      OS NameMicrosoft Windows 7 Ultimate
      Version6.1.7601 Service Pack 1 Build 7601
      System ManufacturerINTEL_
      System ModelDH87MC__
      System Typex64-based PC
      ProcessorIntel(R) Core(TM) i7-4770 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
      BIOS Version/DateIntel Corp. MCH8710H.86A.0043.2013.0412.2225, 4/12/2013
      SMBIOS Version2.7
      Hardware Abstraction LayerVersion = "6.1.7601.17514"
      Video AdapterGeForce GTX 970 NVIDIA
      Installed Physical Memory (RAM)32.0 GB
      Total Physical Memory31.8 GB
      Available Physical Memory16.9 GB
      Total Virtual Memory63.6 GB
      Available Virtual Memory45.8 GB
      Page File Space31.8 GB
      Page FileC:\pagefile.sys

       

      It works well across except when I edit - playback 4K  video in Premiere Pro CS6

      I have CUDA enabled preview in 1/4 and still very choppy video with  Yellow color line.

      Reading all with very minimal results. 

      I did not twick anything in BIOS and have no idea where and what should I try to change.  Hopefully with your help I will be able to work on those videos soon

       

      Thank You a Lot

       

      JWD

        • 1. Re: Choppy Video Playback on fast computer
          RjL190365 Level 4

          You simply do not have enough CPU horsepower to acceptably edit 4K video material. That i7-4770 has only four physical cores, and it cannot be overclocked at all. Nor does the H87 chipset permit overclocking of the CPU at all. You need more cores and threads than what the mainstream CPU platforms offer in order to effectively edit anything above 1080p. This means that you will need to upgrade to an overclockable hexa-core/12-thread or better CPU such as an i7-5820K on an X99 motherboard and DDR4 RAM in order to comfortably edit 4K.

          • 2. Re: Choppy Video Playback on fast computer
            WhoisRip Level 1

            My guess is you don't have a SSD drive..... ??

            • 3. Re: Choppy Video Playback on fast computer
              Bill Gehrke Adobe Community Professional & MVP

              My guess is that it may be only a single hard drive system   Do you have disk drive indexing turned off?

              • 4. Re: Choppy Video Playback on fast computer
                Niktnowy Level 1

                Good Day

                 

                After your advice I changed motherboard, CPU and Memory

                 

                OS NameMicrosoft Windows 7 Ultimate
                Version6.1.7601 Service Pack 1 Build 7601
                Other OS DescriptionNot Available
                OS ManufacturerMicrosoft Corporation
                System ManufacturerASUS
                System ModelASUS X99-A
                System Typex64-based PC
                ProcessorIntel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 2900 Mhz, 6 Core(s), 12 Logical Processor(s)
                BIOS Version/DateAmerican Megatrends Inc. 1702, 4/10/2015
                SMBIOS Version2.8
                Windows DirectoryC:\Windows
                System DirectoryC:\Windows\system32
                Boot Device\Device\HarddiskVolume5
                LocaleUnited States
                Hardware Abstraction LayerVersion = "6.1.7601.17514"
                Installed Physical Memory (RAM)32.0 GB   - 4x 8  at 2666mhz
                Total Physical Memory31.9 GB
                Available Physical Memory25.2 GB
                Total Virtual Memory63.8 GB
                Available Virtual Memory55.6 GB
                Page File Space31.9 GB
                Adapter TypeGeForce GTX 970, NVIDIA compatible
                Adapter DescriptionNVIDIA GeForce GTX 970
                Adapter RAM(1,048,576) bytes

                 

                 

                I did expect to have smother video but it is not.  GTX 970 has 4gb ram but its not showing,   Mercury Playback CUDA is enabled - Still video playback  is crappy

                If you have an Idea what to change next I really appreciate your help

                • 5. Re: Choppy Video Playback on fast computer
                  cc_merchant Level 4

                  Change disk setup.

                  • 6. Re: Choppy Video Playback on fast computer
                    ECBowen Most Valuable Participant

                    What 4K media are you dealing with ie codec?

                     

                    Eric

                    ADK

                    • 7. Re: Choppy Video Playback on fast computer
                      Bill Gehrke Adobe Community Professional & MVP

                      Like cc_merchant said update your storage system.  With this new motherboard you are blessed with the new ultra high speed M.2 socket.  Buy a 512Gb SM951 M.2 SSD or wait a few weeks and get a newer Samsung 950 PRO M.2 SSD when they become available.  Use this drive for your project files and you will solve your problems.  Also it would help if you clone your OS/Applications to a good SATA III SSD like the Samsung 850 Pro..

                       

                      Why won't you give us any information on your present disk system?

                      • 8. Re: Choppy Video Playback on fast computer
                        Niktnowy Level 1

                        Ok thanks for help. Currently I have following:

                         

                        DriveC:
                        DescriptionLocal Fixed Disk
                        File SystemNTFS
                        Size931.51 GB (1,000,202,039,296 bytes)
                        DriveE:
                        DescriptionLocal Fixed Disk
                        CompressedNo
                        File SystemNTFS
                        Size931.51 GB (1,000,202,240,000 bytes)

                         

                         

                        DriveF:
                        DescriptionLocal Fixed Disk
                        CompressedNo
                        File SystemNTFS
                        Size195.30 GB (209,703,661,568 bytes)
                        DriveG:
                        DescriptionLocal Fixed Disk
                        CompressedNo
                        File SystemNTFS
                        Size316.64 GB (339,990,278,144 bytes)
                        DriveH:
                        DescriptionLocal Fixed Disk
                        CompressedNo
                        File SystemNTFS
                        Size419.57 GB (450,508,091,392 bytes)
                        DriveL:
                        DescriptionLocal Fixed Disk
                        CompressedNo
                        File SystemNTFS
                        Size650.00 GB (697,932,181,504 bytes)
                        DriveO:
                        DescriptionLocal Fixed Disk
                        CompressedNo
                        File SystemNTFS
                        Size563.01 GB (604,532,371,456 bytes)

                         

                         

                        DriveP:
                        DescriptionLocal Fixed Disk
                        CompressedNo
                        File SystemNTFS
                        Size650.00 GB (697,932,181,504 bytes)
                        DriveR:
                        DescriptionLocal Fixed Disk
                        CompressedNo
                        File SystemNTFS
                        Size2.00 TB (2,199,019,057,152 bytes)

                         

                         

                        DriveS:      Solid State Drive
                        DescriptionLocal Fixed Disk
                        CompressedNo
                        File SystemNTFS
                        Size476.94 GB (512,106,688,512 bytes)

                         

                        Drive S is Solid State Samsung  where all Video files are stored. Premiere Pro is linked to this drive for everything

                         

                        as for codecs following are installed:

                        c:\windows\system32\cfhd.dllCineForm Inc.CineForm HD VFW CodecOKC:\Windows\system32\CFHD.DLL9.0.5.6821.39 MB (1,462,272 bytes)7/2/2015 11:31 PM
                        c:\windows\system32\ff_vfw.dllNot Availableffdshow Video CodecOKC:\Windows\system32\FF_VFW.DLL1.3.0.0124.50 KB (127,488 bytes)5/13/2014 11:05 AM
                        c:\windows\system32\iyuv_32.dllMicrosoft CorporationOKC:\Windows\system32\IYUV_32.DLL6.1.7601.1751453.00 KB (54,272 bytes)11/20/2010 10:24 PM
                        c:\windows\system32\msrle32.dllMicrosoft CorporationOKC:\Windows\system32\MSRLE32.DLL6.1.7601.1751416.00 KB (16,384 bytes)11/20/2010 10:24 PM
                        c:\windows\system32\msvidc32.dllMicrosoft CorporationOKC:\Windows\system32\MSVIDC32.DLL6.1.7601.1751438.00 KB (38,912 bytes)11/20/2010 10:24 PM
                        c:\windows\system32\msyuv.dllMicrosoft CorporationOKC:\Windows\system32\MSYUV.DLL6.1.7601.1751425.00 KB (25,600 bytes)11/20/2010 10:24 PM
                        c:\windows\system32\tsbyuv.dllMicrosoft CorporationOKC:\Windows\system32\TSBYUV.DLL6.1.7601.1751414.50 KB (14,848 bytes)11/20/2010 10:24 PM

                         

                         

                        Thanks again for your help

                        • 9. Re: Choppy Video Playback on fast computer
                          Niktnowy Level 1

                          I have SSD Samsung but still a choppy playback. Wonder if I should use different codecs?

                           

                          Any help is really appreciated

                          • 10. Re: Choppy Video Playback on fast computer
                            cc_merchant Level 4

                            You have 9 HDD's and 1 SSD in your system?

                            • 11. Re: Choppy Video Playback on fast computer
                              Bill Gehrke Adobe Community Professional & MVP

                              Run Crystal Disk Mark on the SSD to see if it is properly connected.

                              • 12. Re: Choppy Video Playback on fast computer
                                Niktnowy Level 1

                                Thanks for answer

                                I have five physical drives but nine partitions

                                 

                                Crystal  Disk Mark test results

                                 

                                -----------------------------------------------------------------------

                                CrystalDiskMark 5.0.2 x64

                                 

                                * MB/s = 1,000,000 bytes/s [SATA/600 = 600,000,000 bytes/s]

                                * KB = 1000 bytes, KiB = 1024 bytes

                                 

                                 

                                   Sequential Read      (Q= 32,T= 1) :   561.213 MB/s

                                  Sequential Write      (Q= 32,T= 1) :   532.591 MB/s

                                  Random Read 4KiB (Q= 32,T= 1) :   262.361 MB/s [ 64053.0 IOPS]

                                  Random Write 4KiB (Q= 32,T= 1) :   249.843 MB/s [ 60996.8 IOPS]

                                  Sequential Read (T= 1) :   533.307 MB/s

                                  Sequential Write (T= 1) :   508.405 MB/s

                                  Random Read 4KiB (Q= 1,T= 1) :    34.962 MB/s [  8535.6 IOPS]

                                  Random Write 4KiB (Q= 1,T= 1) :    98.712 MB/s [ 24099.6 IOPS]

                                 

                                 

                                  Test : 1024 MiB [S: 3.6% (17.2/476.9 GiB)] (x5)  [Interval=5 sec]

                                  Date : 2015/10/19 16:45:14

                                    OS : Windows 7 Ultimate SP1 [6.1 Build 7601] (x64)

                                 

                                All videos are on SSD drive  but replay is still very choppy

                                • 13. Re: Choppy Video Playback on fast computer
                                  Peru Bob Adobe Community Professional & MVP

                                  Niktnowy wrote:

                                   

                                   

                                  I have five physical drives but nine partitions

                                   

                                   

                                  Never partition disks on a video editing computer:

                                  Do's and Don'ts on an Editing Machine

                                  • 14. Re: Choppy Video Playback on fast computer
                                    ECBowen Most Valuable Participant

                                    Convert the media to DNxHR and see if the playback is better. You can also try Cineform which is an option in AME for encoding.

                                     

                                     

                                    Eric

                                    ADK

                                    • 15. Re: Choppy Video Playback on fast computer
                                      Niktnowy Level 1

                                      Hello again

                                       

                                      Is it advisable to install Premiere Pro directly on SSD Drive? My other option is to build computer designed only for Video and Photo editing.

                                      For that I would need some devise to let me use same two monitors, mouse and keyboard on two computers.

                                       

                                      Thanks

                                       

                                      Jerry D

                                      • 16. Re: Choppy Video Playback on fast computer
                                        Niktnowy Level 1

                                        Hello everyone again.

                                         

                                        Still trying to resolve choppy video playback.

                                         

                                        At the present moment I  have Premiere  Pro installed on SSD - C drive - Cloned -

                                         

                                        Just to try I loaded  GoPro 4k  time laps movie -  I recorded earlier.

                                        Choppiness is still there only in Premiere Pro.

                                        Help is really appreciated. 

                                        • 17. Re: Choppy Video Playback on fast computer
                                          Niktnowy Level 1

                                          I think I was  able to figure it out.  I was working with GoPro and DJI clips.  Before importing it to Premiere Pro they need to be trans coded

                                          • 18. Re: Choppy Video Playback on fast computer
                                            JFPhoton Level 3

                                            Hello !!

                                            You are having troubles.  There are a few simple things you can do to try and fix  your performance problems.

                                             

                                            Your CPU is DESIGNED to be overclocked......take advantage of this and learn how to get your frequency up to over 4.0Ghz. Many users are getting the 5820 up to a stable overclock of 4.3 and 4.4 Ghz with good cooling. Overclocking the CPU will increase your performance and will help "real time" playback.

                                             

                                            Next, your GPU for some STRANGE reason is showing only ONE GIGABYTE of video memory in that "report" you copied onto your post. The 970 is a FOUR gigabyte card !!....do you have a DEFECTIVE GPU CARD ?? Download Piriform "Speccy" and run it. This program will give you all the REAL TIME information on your current hardware, including the amount of video memory on your GPU. Make sure the 4GB of video memory is showing. Also, make sure your copy of Windows is fully updated AND that you are using the LATEST driver for your 970, which you would get on the NVidia website, or, from the "GeForce Experience" program you can download from NVidia to always keep your video driver current.

                                             

                                            Be aware that there IS a slight issue with the 970....it only REALLY has 3.5 GB of FULL SPEED video memory. The LAST .5 GB was "added on" and RUNS SLOWER...sometimes causing stuttering in video games. Refunds were given because of this. See the following article :

                                             

                                            Nvidia's CEO finally speaks on GeForce GTX 970's memory spec fiasco

                                             

                                             

                                            In running Premiere, make sure you delete all the old "cache" files AND that you have the correct amount of memory assigned for each core of your CPU under : "preferences", " general settings"  It is recommended to assign at least 24 GB of system memory to PPro, out of your 32GB and select " optimized for rendering", too.

                                            Of course, you can ALWAYS "render" the timeline which may be choppy....PPro will "render" PREVIEWS to turn the timeline green, for easier real time viewing, if you select " render entire workspace" Your GPU will help GREATLY with this, if your timeline has Mercury accelerated effects and other CUDA accelerated operations on it.

                                             

                                            Finally, your disk drive arrangement MUST be fast,or, all the components will be WAITING to receive the data they need, and you will have problems.  That means for YOUR machine :

                                             

                                            1.  Use the Samsung SSD for your Operating system, all your programs, ( including PPro), and the Windows page file ONLY !! You have not said WHICH model SSD you have. If it is the Samsung 850 Pro, you are FINE ! If it is the EVO, be aware that users here on this forum had issues with the "write speed" of that SSD and returned them. The EVO is NOT as good as the "Pro" model and may have issues writing "incompressible data", which digital video IS. So far, your Crystal mark test results look good.

                                             

                                            2.It is IMPORTANT that your media files, ( video footage), and your project files are on your FASTEST drive.......especially when working with 4K material and complex timelines. As Bill Gehrke said, get the NEW Samsung 950 Pro PCI SSD to speed up your machine as fast as it will go !!  This new drive runs at OVER 2GB per second.......reading AND writing AT THE SAME TIME !! Compare THIS speed with a conventional SSD, which is "half-duplex" and can only read OR write and not do BOTH at the same time....500MB per second TOPS....the PCI SSD is FOUR TIMES FASTER !!!  Compare this PCI speed to a conventional 7200rpm spinning hard drive which MAY deliver 150 MB per second when brand NEW, and 75 MB per second when more than half full, PLUS the "latency" and slowness caused from "fragmented files". FORGET the spinning, mechanical drives for editing !!...use them ONLY for "backing up" and "archiving" your work !

                                             

                                            Place ALL media files, cache files, preview files,export files and project files on this PCI SSD !!

                                             

                                            The only drawback is that this new PCI SSD is LIMITED in capacity...at 500GB. That means you must use it as a "work drive" and when you finish a project, delete all cache and preview files and MOVE your media files, project files, and export files to your larger backup drive(s) for safe keeping.

                                             

                                            If your projects are LARGER than 500GB....you can always put two or more SSDs into a RAID 0 off the motherboard for more capacity and fast performance, OR, buy an Intel 750 PCI SSD that is not as good as the Samsung,but, is available in a larger capacity of 1.2 TB at ONLY $900 vs the $350 for the 500GB Samsung 950 Pro !!

                                             

                                            You may want to replace all those partitioned spinning hard drives with just a single, large capacity ENTERPRISE LEVEL hard drive to serve as the archive. Seagate makes up to a 6 TB model that has a 128MB cache and runs over 200MB per second. Better yet...get TWO of them and use RAID 1 so you have a DOUBLE backup of your precious media and project files !  Enterprise level Seagates for 6TB are $309 each, while the consumer version is $228 each.

                                             

                                            After improving you current machine, go to the PPBM8 website to test your machine on the video editing benchmark program that Bill Gehrke has for PPro...it will pinpoint any problems and give you a comparison with other machines. Your newer machine should be running without problems !! If ALL FAILS and you STILL have stuttering, then you MUST "transcode" your footage into an EASIER codec for your machine to handle. These would be the "free' Cineform,or, like Eric mentioned above, DNxHR.  Although these will run like "butter" through the CPU, the new, transcoded files will be HUGE and will DEMAND a LARGE and FAST disk system.

                                             

                                            Be aware that "Go Pro" native footage is HIGHLY compressed and DIFFICULT for even strong computers to edit NATIVELY. That is why they BOUGHT Cineform and offer it for FREE to the public so that users can actually EDIT the footage they shot on those cameras !! Other cameras shoot highly compressed codecs,but, they are not as hard to edit natively as the "GoPro" codec.

                                             

                                            Good Luck!!