Stuck on "waiting" and not working "install"-button.

[viktor_iko]

Hello! I just downloaded the Adobe CC Desktop App 3 times and been trying to install Lightroom & Photoshop. Lightroom is stuck on "waiting" and Photoshop's "install-button" does nothing. I'm on a clean new 10.11 El Capitain system and it's been stuck this way now for 3h. What to do?

[Sheena Kaul]

Hi,

Did you try over the new user account?

Regards,

Sheena

[viktor_iko]

It's been tried on the user account "iko.s@icloud.com"

I've also tried the cs clening app just in case with no luck.

/

1 okt. 2015 kl. 10:31 skrev Sheena Kaul <forums_noreply@adobe.com>:

Stuck on "waiting" and not working "install"-button.

created by Sheena Kaul in Creative Cloud Download & Install - View the full discussion

Hi,

Did you try over the new user account?

Regards,

Sheena

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[Sheena Kaul · Accepted solution]

Please try to install it on the root user account.

See Enabling and using the "root" user in OS X - Apple Support

[viktor_iko]

I have now resolved the issue! Thank you so much for the support! And kudos to you swift respond!

/

1 okt. 2015 kl. 10:37 skrev Sheena Kaul <forums_noreply@adobe.com>:

Stuck on "waiting" and not working "install"-button.

created by Sheena Kaul in Creative Cloud Download & Install - View the full discussion

Please try to install it on the root user account.

See Enabling and using the "root" user in OS X - Apple Support

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8018094#8018094 and clicking ‘Correct’ below the answer

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[Sheena Kaul]

You are welcome!

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