What do you mean by staggered? Do you mean that it doesn't play smoothly or that it's falling behind the video or that it only partly plays?
Have you ensured that the video has been completely conformed by the project before you've begun editing (You can watch the progress, once you add the file to your project, by watching the bar in the lower right of the program.)
Thank you for answering.
I mean the audio falls far behind the video, could actually be several minutes.
I started to make the movie with input from several clips and cameras in PE 11. After buying the PE 14 I imported the project there. When I discovered this problem in the long clip from the Hero 3 camera, I deleted it and imported the movie once more from the disc. But the problem is still the same.
Repeting: When doing the exact same operation in PE 11, it all works just fine.
Did you use the Premiere Elements' Video Importer to get the video from the camcorder to your computer?
I just used "Add Media" and choosed "from folder at computer".
(Maybe not correctly spelled from my memory, but I guess you understand)
Why not try adding the video from your camcorder by connecting your camcorder to your computer via USB and using Add Meda/From Camera or Device (which opens the Video Importer)? Then make sure that the video is completely conformed (watch the progress in the lower right of the program) before you add it to your timeline.
Also, make sure that the video you add to your timeline is the first clip on your timeline and that there is no yellow-orange line above the clip, along the top of the timeline.
Steve. Why is it important to put the video as the first clip at the timeline?
I just did what you proposed: adding the video from your camcorder by connecting your camcorder to your computer via USB and using Add Meda/From Camera or Device (which opens the Video Importer)
And the exact same thing happens again. Sound is far far behind the screen when playing the mp4 clip in the project.
The orange line in top of the time line, what is that? (It was not above the clip when I played it)
If your clip is the first clip on the timeline, the program will (usually) automatically set up your project to match the specs of your video. This affects the performance of the program with your video in a positive way. The orange line above the clips (if it's the first clip on the timeline) indicates that your project is not setting up right.
Usually, when I use video from a GoPro, I have no problems. Occasionally, especially if your video is an MOV, there is. Which is what's happening in your case.
What are the specs of your video? Do you know for sure that it's 1920x1080 AVC? If so, you can set your project up manually.
In most cases, when your project is set up correctly to match your video, you won't have issues like your'e having. However, with longer MP4s, occasionally you get some drift.
There is a clumsy workaround for this, if you're interested.
It is an MP4 from GoPro Hero 2, 3,66 GB, 1920 x 1080, 25 f/s.
A clumsy way would have been nice to know, but do I have to live with this huge bug in the PE14?
In that case I for sure want my money back, this is just not good enough.
The video above shows how it should be, correct audio by importing to PE11.
This video is imported the same way, but into PE14. Audio totally wrong.
You'll need to contact Adobe Customer Service or whatever vendor you bought the program from to arrange a refund.
This is a user-to-user help forum.
Assuming that your prior discussions are concluded and you have a little bit more time to invest troubleshooting this audio out of sync issue in 14 that you do not find in 11, would you consider working through a few troubleshooting rounds with me? I am just a user of the programs, not Adobe.
Until proven otherwise I would go on the assumption that, if it worked in 11, it should work in 14.
Given you have the same video on your computer. And in each case, you used Add Media/Files and Folders to get the file from your computer into the program. I am assuming that you let the project set the project preset manually based on its analysis of the first file dragged to its Timeline. Sometimes it does it right, sometimes not. We can discuss manually setting the project preset once we get a bit more information.
From all the details so far, your video properties are
1920 x 1080
25 frames per second (but important, is the video Interlaced or Progressive, 1080i or 1080p)?
1. Once you have imported your video into 11 and have dragged it as the first file to the Timeline, what is the project preset used in Premiere Elements 11 as per Edit Menu/Project Settings/General and the readings for Editing Mode, Timebase, Frame Size, and Pixel Aspect Ratio. And, what detailed export settings did you use in Premiere Elements 11 Publish + Share/Computer/ ?
2. Now for same routine in 14, what is the project preset used in Premiere Elements 14 as per Edit Menu/Project Settings/General and the readings for Editing Mode, Timebase, Frame Size, and Pixel Aspect Ratio. And, what detailed export settings did you use in Premiere Elements 14 Export & Share then what?
From what you wrote, can I assume that the out of sync audio presents on the Timeline before and after export?
If you have no interest in trying to troubleshoot this issue further, then, if you have purchased the product from Adobe within the last 30 days, you can request a return/refund. If you purchased elsewhere, you are governed by the return/refund policy of the seller. If applicable for Adobe, use online Adobe Chat Orders for this purpose
I will watch for your decision.
Thanks for considering the above.
How and where can I find the 1080i and 1080p information? It does not say under properties at the video.
Premiere Elements 11 as per Edit Menu/Project Settings/General:
"project preset used in Premiere Elements 14 as per Edit Menu/Project Settings/General":
"From what you wrote, can I assume that the out of sync audio presents on the Timeline before and after export?"
Just an observation. The audio flips back to start at about 01:30 in the clip. Then it plays off this much delayed all until appr. 12:00. From there on the audio syncs back to correct timing.
I think Adobe will understand there is a bug in PE14 which is behind this, and that this will lead to a corrected version shortly. If not, I'll be surprised.
If the audio out of sync is presenting before and after export, then I will point my troubleshooting comments to before export to minimize variables and any confusion in the new 14's Export & Share area.
Thanks for the screenshots.
Premiere Elements 14
Add Media/Files and Folders/Project Assets
You import your video into a new project and get it into Project Assets. Then you drag that video to the Timeline as the first file dragged to that Timeline.
At that point, the project analyzes the video and sets the project preset (settings) automatically based on the properties of the video per its analysis of it.
Sometimes it does it right, sometimes not. If not, it typically will give you project settings for its default 1080i. Whatever it sets is reflected in Edit Menu/Project Settings/General. There is no field for whether the settings are interlaced or progressive, but in this case you can determine that from the overall information there.
You screenshot is telling us that the editing mode is DSLR. DSLR has only progressive frame rate. That information is telling us that the project is using the project preset = PAL/DSLR/1080p/DSLR 1080p25. So your video is 1920 x 1080 @ 25 progressive frames per second. When your video as the first file to the new project gets to the Timeline, there should be no colored line above it. It you see an orange line instead, then there is a mismatch between the video properties and what the project has set automatically for the project settings.
The above screenshot is from 11, but it demonstrates the orange line to which I refer.
You cannot change project settings without starting a new project. If you want to set the project preset yourself, then see File Menu/New/Project and Change Settings. Once we get the matter of project settings ruled out, then we can move to the Expert workspace workflow.
Could you clarify your observation
The audio flips back to start at about 01:30 in the clip. Then it plays off this much delayed all until appr. 12:00. From there on the audio syncs back to correct timing.
With your video in Video 1/Audio 1, what is "12:00" - 12 minutes and no seconds or something else? When this issue is present, please remind me of the total duration of the GoPro file on the Timeline.
Does it make a difference if you change Audio Display Format from Audio Samples to Milliseconds?
Please remind me: Source Audio Compression, Sample Rate, and Bitrate.
what is "12:00" - 12 minutes and no seconds or something else? When this issue is present, please remind me of the total duration of the GoPro file on the Timeline.
Yes 12:00 is 12 minutes. Total duration of the clip before editing is 34;29:29. - (34 minutes 29 seconds...)
By the way, I was totally unable to get through at customer care. Chat is mostly closed and no place to send message that I want to cancel the order. I know this is just a user forum, men seems like Adobe made it simple: Impossible to cancel the order, even if the product doesn't work. Too bad.
Have you been able to get through to online Adobe Chat with links that I posted earlier in this thread. I have tried them both, and they appear to be active and listed for 24 hours @ 7 days per week.
Google Search brings up an Adobe Customer Service telephone number of 1-800-833-6687.
Back to the audio of sync with the GoPro footage....
Did I ask before....given you have this 34 minutes video audio clip...what happens to the issue if you delete the first 12 minutes of the clip and move the remainder to the beginning of the Timeline, Timeline render if necessary, and playback that Timeline content in the Edit area monitor....same audio problems for the first 12 minutes or not?