You may also refer to the threads below where this issue has been addressed:
OK, I tried once more, now this one: "Unknown Server Error" | Log in to Creative Cloud and by step 2, when I relaunched the app, now I'm getting the following error: Download error: this installation is no logner functional. Uninstall it and download Creative Cloud again from ...
But I already tried multiple times to uninstall it and redownload and reinstalling it. But always with the same result, or spinning wheel or this error.
Are you on windows or Mac?
Sorry about that, it's Windows 7 Pro.
After rebooting (I didn't do that yet after the last manipulation), I'm getting again thr spinning wheel, turning and turning, ...
Please try the steps below:
- Sign out from the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps)
- Browse to the location: [System Drive]:\ProgramData\Adobe
- Rename the 'SLStore' folder to 'SLStore_old'
- Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe
- Rename the 'SLCache' folder to 'SLCache_old'
Sign in to the Adobe CC desktop app
Thank you but unfortunately I'm getting the error message: the installation is no longer functional.
Uninstall Adobe Creative Cloud application from Control Panel.
Step 1 :
Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.
Open Adobe folder and delete folders named Adobe Application Manager and OOBE.
Navigate to C:\Program Files (x86)\Adobe.
Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]
Step 3 :
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
Then navigate to Local>Adobe.
Open Adobe folder and delete folders named AAMUpdater and OOBE.
Step 4 :
Click on the blow link and download Adobe Application manager and install the same :
Once the installation is completed, double click on Adobe Application Manager launch icon on Desktop.
It will start update process and gets updated to Creative Cloud application .
Fantastic, you're the best!!! Now it works. Thank you very much. The user will be very very happy.
Many thank again!
I am glad that it is working now.
You are welcome!
1 person found this helpful
Thankyou so much. Its fixed................. I had to cancel my course because of this problem. You are a star!