3 Replies Latest reply on Oct 2, 2015 7:36 AM by choms79

    Creative cloud won't activate

    choms79 Level 1

      I'm currently stuck in a trial mode with my creative cloud suite.

      I've applied a prepaid voucher ok for 12 months and it shows that I have a 12 month subscription active in my account.

      It also show I have a Creative Cloud free subscription that I cannot remove.

      I currently cannot activate any products.

      I'm told that I have wait for the payment to go through but I don't understand that if as I've applied an activation key.

      Does creative cloud not activate on a prepaid activate key alone?