Tell us exactly what is happening. Provide details. Provide lots and lots of details. Also, please quote the exact unedited word-for-word error message.
I am unable to preview the image.
When I click import an error message pops up. At the top it says, "Import Results." Under that it says, "Some import operations were not performed." Under that it says, "The files are not recognized by raw format support in Lightroom. (218)
Then at the bottom it says, " Please click below to check for an updated version of Lightroom."
At the very bottom is, "Save As..., Check for Updates, and OK."
I click on, Check for Updates. A window pops up saying, "Your software is up to date. No updates are available at this time."
Your camera is too new for this version of Lightroom.
What camera is it?
This camera was supported first in Lightroom 5.7, so you need to either
- Purchase Lightroom 6/Lightroom CC; OR
- download and install the FREE Adobe DNG Converter version 8.7 or later, and use that to convert your RAWs to DNG, which can be used in your version of Lightroom