Illustrator CS5 + Mac El Capitan = Crashing!

Is the latest OS more important than your legacy software? If not, why upgrade the system? My advice is downgrade to a compatible operating system.

Rick,

I believe the right order/way is to update the OS, then reinstall the applications. Was that how you did it?

If not, it may be best to reinstall using the full three step way (otherwise strange things may linger):

1) Uninstall (ticking the box to delete the preferences),

2) Run the Cleaner Tool, see link below,

3) Reinstall.

http://www.adobe.com/support/contact/cscleanertool.html

You may try to skip 2) and see whether it works without it.

Also you may need to update drivers (Wacom and others).

Or what Ray said.

Hi Ray.

Hi, Jacob. I've lost my enthusiasm for installing the latest software, system or otherwise. If it works that's good enough for me.

You are welcome, Rick.

I look forward to your findings.

Ray,

I never had it. Just to Illustrate, if I were to replace my (newer version same battery) backup mobile phone set (three of them to last the rest of the time), I should have to pay for them in Taka. And the telly and the two backups (looking for a third one) are as old as Illy (wihin a year or two for all of them). Not to mention my Sony GDM-FW900 and the rest.

No but you do want to check the box to remove preferences when doing the uninstall.

Rick,

What Larry said yesterday over there, when it had become today over here.

Seeing exactly the same symptoms here. Crash when selecting a color with the Eyedropper tool. Crash on exit. Similar details in the crash reports.

Having the same issues with Illustrator CS5. Looking forward to hearing if someone has a solution.

Having the same problem with crashing at those times and other times too, especially when I try to "save as". Grrrrr. I am avoiding Creative Cloud as long as I can!

I don't get it. What is so great about El Capitan that would lure people to jeopardize what works?

Just signed in for the first time to share my experience on the same issue.. and yes it also gives a crash error when quiting the application. This issue has made me loose unsaved work a few times now. I feel like el capitan is still in it's pulic beta. If not why such issues on a so popular product? did they forget to test it out?

anandaxp schrieb:

 

If not why such issues on a so popular product? did they forget to test it out?

They don't test ancient software, that's all.

I mean, where should they stop? At version CS5? We know, that CS4 might also be made to work. And if CS4, then why not CS3? Some people got it to work on Yosemite. So they just need to draw the line womewhere.

Do you know how much it costs to own an adobe suit? then you will realize what our pain is. you show how hollow you are, please try to grab the whole situation and help if you can. In windows I dont have a damn issue with windows 10... so much for apple

Anandaxp schrieb:

 

Do you know how much it costs to own an adobe suit?

You know what? I completely understand your situation as regards Adobe software. Or any application software for that matter. I've been there as well.

But your pain is not that you can't afford the higher version (CS5 is a great version BTW, I love this version). Your pain is that you updated your system. Why did you ruin a running system? And - if it's really that critical - why did you run the system update before being 100% sure that your legacy Illustrator version will continue to run? Especially when we take into consideration that CS5 was already difficult to operate on Yosemite and people were extremely lucky that with a few tweaks it did run.

Can you explain that to me? Because I truly don't understand.

An OS update is given so that users update their systems and stay up-to-date with latest patches and enhancements, and that things might improve. (yes the adobe reader opens my huge magazine files with ease now). an OS update never breaks things (is it supposed to on Mac OS X?)

I always update my Windows PC and Mac! no one can point fingers for doing so. LOL. My ancient software, my problem, I wanted an answer (am still looking), but you just jumped in and made my day feel a bit bitter! thanks anyways for your HELP. next time try to be friendly and help on a forum like this, or use that energy to help someone with another question which you have an actual answer.

Hello rickmartin.art

As a CS5.5 Premium Suite user on Mavericks and having read many topics on upgrading to the latest OS on this and other forums, I decided not to upgrade to Yosemite or El Capitan.

I feel your pain regarding the purchase price which was very expensive and some people can't afford or justify a monthly subscription to the latest Adobe software.

It seems random that some users get it to work and some don’t, and to be honest I could do without the heart ache, lost time and sleep, so I have come to the conclusion that the latest Mac OS is not as important as the CS5.5 Premium Suite I currently use, and so far works perfectly well for all my design needs.

The Software on Mavericks such as Pages, Numbers, iMovie etc is not something I use on a regular basis, but when I do use them, they meets my needs to a satisfactory level and the same with Microsoft Office 2011.

As long as my emails, web browser and CS5.5 still works, I am happy, the only trouble I may have in the future, is if my iMac stops working, I will have to buy the latest Mac with the latest OS, which may have trouble loading my CS5.5.

Trex

I have the same issue ...

A very big problem !

Upgrade the OS was a real mistake but unfortunatly I did it...

what the hell, I pay so much for my latest hardware and I can't use it with latest software...

CS5 is obsolete but still work well for my needs, the main thing is that I can't upgrade because I don't want to marry Adobe...

Adobe don't support CSx anymore, and it's still a deterrent for me to buy CC because this bad habits that Adobe has could only mean that in the future the situation could be worst...

No support for past releases, good job Adobe, good job.

I think if someone give a suitable alternative, I go for it.

I tried CC in the past, but Illustrator had a big issue with zoom tool combined with magic mouse What happened to Zoom in CC?

Adobe took 6 months to fix the issue!

I choosed to downgrade and stay with CS5, in 2 years Adobe couldn't be able to convince me to buy a CC subscription.

Now they try to push users to the new software making the old unusable.

I bought CS, CS2, CS3, CS5... If I ask for a decent support over the years is it a big deal for a Corporation?

Matteo333 schrieb:

 

Now they try to push users to the new software making the old unusable.

 

Nobody is making your software unusable.

You can use it until the end of days or until your computer with Yosemite falls apart (whichever comes first).

CS5 is STILL my favorite version of Illustrator. The latest versions have lost functionality that will probably never be addressed. I've documented it and reported it to little avail. That's why I will continue running an older OS that will run CC 2014 and CS5. If I had to choose one I'd choose CS5.

I have upgraded to El Captain and Illustrator stop to work.
I think it is not very useable right now...

don't you think that Adobe has stopped to support past versions in order to push users to buy the new one?

Business, I know.

But I have spent a lot of money for Adobe products in the past, always to try to avoid the pirate way to use software (that in Italy is very common) and at the end I stay with no assistance.

It's just this, a bitter realization.

Matteo333 schrieb:

 

don't you think that Adobe has stopped to support past versions in order to push users to buy the new one?

No. They stop support because you wouldn't be able to pay for a software that is supported until the end of days.

Apart from the manpower needed to update it.

You perhaps know that it needs software and frameworks in order to develop apps.

These change with operating systems. You might perhaps have heard of Carbon or Cocoa.

Porting software from one of these frameworks to the next is like updating to the next version.

So what you basically expect is an update (from CS5 on one framework to CS5 on a different framework) without having to pay for it.

I think the BIGGEST frustration for users is the change in how we "buy" software. In the past we could purchase a perpetual license and upgrade at our own discretion (when our budget allowed). Subscriptions have changed that. In theory it's a great deal, but in reality few people upgrade every year and most use 2 or 3 programs at best, making $50 per month difficult to justify. Adobe knows this but chooses to ignore it because they make more money with subscriptions. There is a LARGE, once loyal base of users who have been disenfranchised by the new model and competitors are working hard to fill the need Adobe has created.

I do not think update could be a big effort for a big company , in any case I would be very happy to pay for an upgrade of my old CS5 to keep it run in my latest OS, but unfortunatly this option is missed.

I can't even buy a CC version without a subscription plan that has a lot of side factors for my business workflow...

So actually I think things going to a certain point not by chance, expecially if you don't have competitors.

To avoid the crash, avoid links . Embed the image

I'm having the same issue with Illustrator CS5.1 when using the eyedropper tool, on any kind of object, I haven't discovered a pattern yet. Illustrator is my main tool of work and the eyedropper is essential. It's infuriating.

It was working perfectly on Yosemite.

I just can't upgrade my software for now (I work for a company, bureaucracy), and I'm not willing to downgrade my OS because I was having other unrelated problems with Yosemite (printer drivers, etc).

Also, my illustrator isn't saving the preferences, recent items, etc.

I hope that there's a solution to this bug.

I came across this post as I was having the exact same issues as the OP. Illustrator also crashes on quitting which is the reason people aren't seeing an updated list of recent items etc. From what I know, I would say that there isn't an easy fix for the problems Illustrator CS5 is having on El Capitan. Best bet for anyone using CS5 regularly is to downgrade to Yosemite.

I went back to Yosemite the next day and will stay there - until I find some free time to learn Affinity Designer

Monika,

Chiding people for upgrading their OS is silly because it ignores the fact that people use their machines for more than running a single dedicated application. The El Capitan upgrade promises to fix some rather annoying performance issues that affect *everything* running in Yosemite, so there is good reason to want the upgrade. Users are left out in the cold if the Adobe software, which is not actually all that "old", is incompatible.  I fully expect this is a bug that affects Adobe because Adobe software developers did something well outside the expected pattern for Mac OS developers, and I doubt Adobe cares very much about it. So, the question is will Apple be kind enough to enable some kind of backwards compatibility for Adobe's glitch.

Rick, others,

You may try to update the ElCapitan 10.11 build to 15A284 and see wether it solves the issues. First posted by Rama here:

Re: Right Click doesn't work at all!

"I think the BIGGEST frustration for users is the change in how we "buy" software. In the past we could purchase a perpetual license and upgrade at our own discretion (when our budget allowed). Subscriptions have changed that. In theory it's a great deal, but in reality few people upgrade every year and most use 2 or 3 programs at best, making $50 per month difficult to justify. Adobe knows this but chooses to ignore it because they make more money with subscriptions. There is a LARGE, once loyal base of users who have been disenfranchised by the new model and competitors are working hard to fill the need Adobe has created.

And that is why they went to the cloud system.

Personally I love the cloud system as long as the price stays reasonable. I get access to apps that I wouldn't otherwise have, thus letting me expand my horizons, and the monthly payments are a lot easier to absorb than coming up with $700-$900 every 18 months for an upgrade.

As a sole-proprietor business owner here are 'business expenses' and some personal ones that cost more than Adobe CC (and not all of them generate the revenue that Adobe CC does).

Phone

Internet

Web hosting and shopping cart services

Office supplies

Heating and AC
Postage

DirecTV

If you can justify those expenses, you can certainly justify the cost of something as productive as Adobe CC.

It's true, what I dislike is:

1) no options to choose a different package, for example I use just Illustrator, Indesign and Photoshop, occasionally Acrobat... Why I have to pay also for Premiere? Is there someone that use the full suite? a video-maker-graphic-designer-illustrator-photographer-publisher-web-app-developer? Buy 3 app is more expensive than the complete CC.
2) CS didn't need to be upgraded, not with a new release everytime! now I'm testing CC app and I can say that there are some good stuff but with some workaround I could do exactly the same things with CS5. I did. CC is not faster than CS5.
3) Adobe support is a pain... no answers, longest time in history of PCs for develop or fix a bug, lack of some fondamental features with no client care. Responsiveness in behance prosite is a nice example, from 2013 -OMG mobile ready sites OMG- clients ask questions, Abobe reply that they are working hard, 2 years pass and that's it, nothing change.

How can I trust!
...and Adobe changed from perpetual to subscribed in order to have a continuous flow of cash instead of a spot incomes during the release of CSs

I agree. Why are photographers singled out for a "SWEET" deal on Photoshop and Lightroom while designers have no similar option?

Adobe, why not offer individual applications for $9.99 monthly and allow users to build their own "suite" for a reasonable price?

Because there are hundreds of millions of people who do photography for a hobby - it's called tapping a market.

Besides the 'sweet deal' is on the full package. With the Photoshop package you pay $10 per app. If you paid that for the full suite you'd be paying over $200/month vs $50. All those Photoshop/Lightroom hobbyists help keep the costs in check for those of us who actually earn a living with CC.

With the Photoshop package you pay $10 per app.

I'm not sure where you get that number.

If you are referring to the "Photographer" deal, it is $10.00 for Photoshop and Lightroom. All other "single" apps are $19.99. There is no "dual" program option for designers/illustrators.

You are correct...

But my point is valid... hundreds of millions of potential photoshop customers.... nowhere near as many potential Dreamweaver customers.