Big problem keyboard - ipad - IOS9.02

[ciaoamigos1973]

Keyboard opens in inverted (upside down) orientation even though the app runs in landscape mode (Tested with Adobe Air 15/18/19).

With iPhone 6  and IOS9.02  works well.

My application is designed to work only in a landscape mode . My configuration:

  <initialWindow>

    <content>myname.swf</content>

    <systemChrome>standard</systemChrome>

    <transparent>false</transparent>

    <visible>true</visible>

    <fullScreen>false</fullScreen>

    <aspectRatio>landscape</aspectRatio>

    <renderMode>direct</renderMode>

    <autoOrients>false</autoOrients>

  </initialWindow>

Helppppp

[disneysw]

We have the same issue with one of our air apps on an iPad(s) as well.

Our app was originally designed for IOS 7 and ran for over a year on a number of iPads without issue. The inverted keyboard issue randomly started when the iPads were upgraded to IOS 8. Since then different releases of IOS have impacted the frequency of the problem but it has never gone away. Currently we have a mixture of IOS 9.02 and 9.1 and still experience the problem at least one per day.

To try and fix the problem we have just updated the app with the latest SDK and added support for rotation but we have  not tested this yet on an affected system.

As a side note we also have an issue where our app, which is designed to lock rotation once started, becomes inverted by itself at random intervals. This should be impossible since the iPads in question are fitted into non-rotatable stands but we suspect this is a related IOS issue.

I don’t know if this is a factor but for you but we run our iPads in guided access mode with the app running 24h per day.

[Colin Holgate]

For the keyboard issue, that was happening in lots of apps once iOS 8 came out, not just AIR apps. I haven't seen that for a while, but I'm on iOS 9.1 now.

For the flipping upside down issue, check how you have made the landscape splash screen. If you made it so that the home button would be to the left, that's upside down, and if the iPad is rotation locked to the normal, home button on the right, position, the app would start up one way and then flip to the other way. I imagine that if you made the splash screen correctly, but you're on an iPad that is rotation locked to have the home button on the left, the same effect may happen.

If the screen flips during use, look for any of your old code that used to take care of screen rotation. Pretty sure you can flip a screen with code even if the rotation lock is on, and when an iPad is on a flat surface you may not know which orientation it really is, and send it into the wrong one.

[disneysw]

Thanks for the pointers.

The iPads are currently mounted with the home buttons on the left so if adding support for rotation to our app does not sole the problem we will physically rotate the iPads so the home button is on the right!

[deesharm]

Hi,

We have tried reproducing the issue on iPhone5S and iPad with iOS 8. (Tested with Adobe AIR 15/18/19).

We used the below configuration as mentioned in our sample project:

<initialWindow>

    <content>keyboard.swf</content>

    <systemChrome>standard</systemChrome>

    <transparent>false</transparent>

    <visible>true</visible>

    <fullScreen>false</fullScreen>

    <aspectRatio>landscape</aspectRatio>

    <renderMode>direct</renderMode>

    <autoOrients>false</autoOrients>

  </initialWindow>

But we are unable to reproduce the issue at our end.

If the issue is device specific or any other workaround is required to reproduce the issue?

Could you please share a sample project?

Thanks,

Adobe AIR Team

[SunnyP12]

in XML -  to change
<autoOrients>false</autoOrients>
to
<autoOrients>true</autoOrients>

did work nice for me.