5 Replies Latest reply on Oct 3, 2015 10:01 AM by trshaner

    Losing all lightroom preferences


      I have LR 5.7.1.  Every month or two when I l open Lightroom, a screen appears requiring me to re-enter my serial numbers, kind of like I have just purchased an upgrade.  When this happens and LR opens, all my preferences for exporting, what info appears on thumbnails, etc. have disappeared.  I assume they have reset to the standard ones.  What is happening and is there any way to prevent this?  It takes awhile to reset everything.  In the past I have forgotten some items, causing me to sent files to the printer saved at a low quality, ruining several prints.


      Can someone please, please help me??  I have posted this question before with no responses.