Double charging for Photoshop Elements

[jakobr56412687]

Hi Adobe Team

I would like to re-open case 0216409927. I have initially downloaded PS Element in German and then needed to switch to the English version. The support team promised me that I will get reimbursed once for the German version once I deactivate this one. However, deactivating is not possible since I have only the Englisch version installed any more. Could you please remotely deactivate the serial number for the German version ([never share s/n publicly]) and reimburse the amount of CHF 82.40 to my credit card?

Thanks and regards,

Jakob

[Ned Murphy · Accepted solution]

You need to contact Adobe Support directly for assistance with serial numbers.

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Serial number and activation chat support (non-CC)
https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-acti...

[jakobr56412687]

Thanks Ned! I will do so.