Did you purchase Premiere Elements 13/13.1 as a download from Adobe or did you purchase it elsewhere?
Please explore the follow online Adobe Chat Orders link and let us know if that worked for you.
Thank you for your speedy reply. However, I have been on that link before and clicked around there but found nothing which looked like leading the way to a free upgrade. It seems to be well hidden.
Anybody knows how to do it?
Did you actually make contact with the online Adobe Chat Orders?
The link that I posted gave you access to an active Chat Panel which is listed as 24 hours 7 days a week?
That should have worked. What happened when you clicked on the Chat Panel?
The following Adobe document has return exchange refund information and also has an online contact to Adobe
Have you been there and done all that?
I have the same question.
I am now trying trial edition of Adobe Element 15. I did purchase online Adobe element 14 with student discount. Am I eligible for a free upgrade to adobe element 15? If so how can I get right serial number?