3 Replies Latest reply on Oct 6, 2015 12:10 AM by hca61508272

    No Products listed in Adobe Extension Manager cc

    hca61508272

      I have trial version of Adobe cc Photography package 2015 and Adobe extension manager cc on Mac os x. I am not able to install extensions since no products are listed in the side bar of Extension manager. I tried all fixes suggested at different forums but nothing happened. I also run a BridgeTalk Diagnostics and the result is appended below. Need help to fix this problem so that I can decide on buying the package. Photography package consists of Photoshop cc 2015, and Lightroom 6.1.

       

      Result: BridgeTalk Diagnostics

      ----------------------

       

               Info:

                         Name = estoolkit-4.0

                         Status = PUMPING

                         Group = cs

                         Path = /Applications/Adobe ExtendScript Toolkit CC/ExtendScript Toolkit.app

                         Version = 2.0

                         Build = ES 4.5.5

                         Next serial number = 40

                         Logging: = OFF

                         Now = 07:08:55

       

                         Messages:

                                  Message Version = 2.05

                                  Authentication = ON

                                  Digest = ON

       

               Thread: estoolkit-4.0#thread

                         Avg. pump interval = 59ms

                         Last pump = 28ms ago

       

                         Ping: 7

       

                                  ECHO_REQUEST: ECHO_RESPONSE

                                           Timeout = undefined

                                           Handler = undefined

       

                                  STATUS: PUMPING

                                           Timeout = undefined

                                           Handler = undefined

       

                                  MAIN: MAIN

                                           Timeout = undefined

                                           Handler = installed

       

                                  LAUNCHED: LAUNCHED

                                           Timeout = undefined

                                           Handler = installed

       

                                  DIAGNOSTICS: DIAGNOSTICS

                                           Timeout = undefined

                                           Handler = installed

       

                                  INFO: INFO

                                           Timeout = undefined

                                           Handler = installed

       

                                  SETUPTIME: thread=1ms, left=20ms

                                           Timeout = undefined

                                           Handler = undefined

       

               Instances: 3

       

                         estoolkit-4.0#dbg:

       

                                           msg[07:08:55]: 00000035

                                                     @BT>Version = 2.05

                                                     Target = estoolkit-4.0#dbg

                                                     Sender = estoolkit-4.0#dbg

                                                     Sender-ID = localhost:mac542

                                                     Timeout = 07:08:56

                                                     Type = Ignore

                                                     Response-Request = Timeout

                                                     Headers = (no headers)

                                                     Timestamp = 07:08:55

                                                     Serial-Number = 35

                                                     Received = undefined

                                                     Result = undefined

                                                     Error = undefined

                                                     Body = (empty)

       

                                  Incoming: 1

       

                                  Outgoing: 0

       

                                  Handler: 9

                                           ExtendScript = for all messages

                                           Error = for only msg #25

                                           Error = for only msg #27

                                           Error = for only msg #31

                                           Result = for only msg #35

                                           Error = for only msg #35

                                           Timeout = for only msg #35

                                           Result = for only msg #37

                                           Error = for only msg #37

       

                         estoolkit-4.0#estk:

       

                                           msg[07:08:55]: 00000037

                                                     @BT>Version = 2.05

                                                     Target = estoolkit-4.0#estk

                                                     Sender = estoolkit-4.0#dbg

                                                     Sender-ID = localhost:mac542

                                                     Timeout = 07:18:55

                                                     Type = Debug

                                                     Response-Request = Result Error

                                                     Headers = (no headers)

                                                     Timestamp = 07:08:55

                                                     Serial-Number = 37

                                                     Received = undefined

                                                     Result = undefined

                                                     Error = undefined

       

                                                     Body: 107 bytes

                                                              Text = <get-properties engine="main" object="$.global" exclude="undefined,builtin,prototype" all="true" max="20"/>

       

                                  Incoming: 1

       

                                  Outgoing: 0

       

                                  Handler: 1

                                           ExtendScript = for all messages

       

                         estoolkit-4.0: (main)

       

                                  Incoming: 0

       

                                  Outgoing: 0

       

                                  Handler: 1

                                           ExtendScript = for all messages

       

               Targets: 5

                         Connector = PCD

       

                         Installed: 0

       

                         Running: 0

       

                                  bridge-6.064:

                                           Group = cs

                                           Path = /Applications/Adobe Bridge CC/Adobe Bridge CC.app

                                           Display Name = Bridge CC

                                           MsgAuthentication = ON

                                           MsgDigest = ON

                                           ESTK = ON

                                           BundleID = com.adobe.bridge6

                                           Status = (not running)

                                           ExeName = Adobe Bridge CC.app

       

                                  estoolkit-4.0: PUMPING

                                           Group = cs

                                           Path = /Applications/Adobe ExtendScript Toolkit CC/ExtendScript Toolkit.app

                                           Display Name = ExtendScript Toolkit CC

                                           MsgAuthentication = ON

                                           MsgDigest = ON

                                           ESTK = ON

                                           Status = PUMPING

       

                                           Info:

                                                     Group = cs

                                                     Version = 2.0

                                                     Build = ES 4.5.5

                                                     Next serial number = 44

                                                     Logging: = OFF

                                                     Now = 07:08:56

       

                                                     Messages:

                                                              Message Version = 2.05

                                                              Authentication = ON

                                                              Digest = ON

       

                                           Thread: estoolkit-4.0#thread

                                                     Avg. pump interval = 59ms

                                                     Last pump = 235ms ago

       

                                                     Ping: 7

       

                                                              ECHO_REQUEST: ECHO_RESPONSE

                                                                       Timeout = undefined

                                                                       Handler = undefined

       

                                                              STATUS: PUMPING

                                                                       Timeout = undefined

                                                                       Handler = undefined

       

                                                              MAIN: MAIN

                                                                        Timeout = undefined

                                                                       Handler = installed

       

                                                              LAUNCHED: LAUNCHED

                                                                       Timeout = undefined

                                                                       Handler = installed

       

                                                              DIAGNOSTICS: DIAGNOSTICS

                                                                       Timeout = undefined

                                                                       Handler = installed

       

                                                              INFO: INFO

                                                                       Timeout = undefined

                                                                       Handler = installed

       

                                                              SETUPTIME: thread=1ms, left=20ms

                                                                       Timeout = undefined

                                                                       Handler = undefined

                                           ExeName = ExtendScript Toolkit.app

       

                                  exman-7.0:

                                           Group = cs

                                           Path = /Applications/Adobe Extension Manager CC/Adobe Extension Manager CC.app

                                           Display Name = Adobe Extension Manager CC

                                           MsgAuthentication = ON

                                           MsgDigest = ON

                                           ESTK = OFF

                                           BundleID = com.adobe.exman

                                           Status = (not running)

                                           ExeName = Adobe Extension Manager CC.app

       

                                  photoshop-90.032: Timeout

                                           Group = cs

                                           Path = /Library/Adobe Photoshop CC 2015.app

                                           Display Name = Adobe Photoshop CC 2015

                                           MsgAuthentication = ON

                                           MsgDigest = ON

                                           ESTK = ON

                                           BundleID = com.adobe.Photoshop

                                           Status = Timeout

       

                                  photoshop-90.032: IDLE

       

                                           Info:

                                                     Name = photoshop-90.032

                                                     Status = Timeout

                                                     Group = cs

                                                     Path = /Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app

                                                     Version = 2.0

                                                     Build = ES 4.5.6

                                                     Next serial number = 12

                                                     Logging: = OFF

                                                     Now = 07:09:03

       

                                                     Messages:

                                                              Message Version = 2.05

                                                              Authentication = ON

                                                              Digest = ON

                                           ExeName = Adobe Photoshop CC 2015.app

       

                                  switchboard-3.064:

                                           Group = cs

                                           Path = /Applications/Adobe Bridge CC/Adobe Bridge CC.app/Contents/MacOS/SwitchBoard.app

                                           Display Name = SwitchBoard 3.0

                                           MsgAuthentication = ON

                                           MsgDigest = ON

                                           ESTK = OFF

                                           Status = (not running)

                                           ExeName = SwitchBoard.app

       

                         Installed: 3

       

                         Running: 2

       

                         Groups: 143

       

                                  cs3:

                                           acrobat-8.0

                                           aftereffects-8.0

                                           soundbooth-1.0

                                           bridge-2.0

                                           contribute-4.5

                                           devicecentral-1.0

                                           dreamweaver-9.0

                                           encore-3.0

                                           estoolkit-2.0

                                           fireworks-9.0

                                           flash-9.0

                                           illustrator-13.0

                                           indesign-5.0

                                           indesignserver-5.0

                                           incopy-5.0

                                           photoshop-10.0

                                           premiere-3.0

                                           premierepro-3.0

                                           stockphotos-1.5

                                           audition-3.0

       

                                  cs4:

                                           acrobat-9.0

                                           aftereffects-9.0

                                           soundbooth-2.0

                                           bridge-3.0

                                           contribute-5.0

                                           devicecentral-2.0

                                           dreamweaver-10.0

                                           encore-4.0

                                           estoolkit-3.0

                                           fireworks-10.0

                                           flash-10.0

                                           illustrator-14.0

                                           indesign-6.0

                                           indesignserver-6.0

                                           incopy-6.0

                                           photoshop-11.*

                                           premierepro-4.0

                                           audition-4.0

                                           ame-1.0

                                           exman-2.0

       

                                  cs5:

                                           acrobat-9.0

                                           aftereffects-10.0

                                           soundbooth-3.0

                                           bridge-4.0

                                           contribute-6.0

                                           devicecentral-3.0

                                           dreamweaver-11.0

                                           encore-5.0

                                           estoolkit-3.5

                                           fireworks-11.0

                                           flash-11.0

                                           illustrator-15.0

                                           indesign-7.0

                                           indesignserver-7.0

                                           incopy-7.0

                                           photoshop-12.*

                                           premierepro-5.0

                                           audition-5.0

                                           ame-2.0

                                           exman-3.0

                                           flashbuilder-4.0

                                           flashcatalyst-1.0

       

                                  ts1:

                                           captivate3-en_us

                                           captivate3-fr_fr

                                           captivate3-it_it

                                           captivate3-ja_jp

                                           captivate3-es_es

                                           captivate3-de_de

       

                                  ts2:

                                           captivate-4.0

       

                                  el2:

                                           captivate-5.0

       

                                  as1:

                                           acrobat-10.0

       

                                  ts3:

                                           robohelp-9.0

                                           framemaker-10.0

       

                                  cs55:

                                           aftereffects-10.5

                                           audition-4.0

                                           bridge-4.1

                                           contribute-6.1

                                           devicecentral-3.5

                                           dreamweaver-11.5

                                           encore-5.1

                                           estoolkit-3.6

                                           fireworks-11.1

                                           flash-11.5

                                           illustrator-15.1

                                           indesign-7.5

                                           indesignserver-7.5

                                           incopy-7.5

                                           photoshop-55.*

                                           premierepro-5.5

                                           ame-2.5

                                           exman-5.5

                                           flashbuilder-4.5

                                           flashcatalyst-1.5

                                           switchboard-2.0

       

                                  el25:

                                           captivate-5.5

       

                                  cs60:

                                           aftereffects-11.0

                                           audition-5.0

                                           bridge-5.*

                                           contribute-6.88

                                           devicecentral-4.0

                                           dreamweaver-12.0

                                           encore-6.0

                                           estoolkit-3.8

                                           fireworks-12.0

                                           flash-12.0

                                           illustrator-16.*

                                           indesign-8.0

                                           indesignserver-8.0

                                           incopy-8.0

                                           photoshop-60.*

                                           premierepro-6.0

                                           ame-6.0

                                           exman-6.0

                                           flashbuilder-4.52

                                           switchboard-2.0

                                           prelude-1.0

                                           speedgrade-6.0

       

                                  el60:

                                           captivate-60.*

       

                                  ts4:

                                           robohelp-10.0

                                           framemaker-11.0

       

                                  cs70:

                                           audition-6.0

                                           bridge-6.*

                                           dreamweaver-13.0

                                           encore-7.0

                                           fireworks-13.0

                                           flash-13.0

                                           illustrator-17.*

                                           indesign-9.*

                                           indesignserver-9.0

                                           incopy-9.*

                                           photoshop-70.*

                                            premierepro-7.0

                                           ame-7.0

                                           exman-7.0

                                           flashbuilder-5.0

                                           prelude-2.0

                                           estoolkit-4.0

                                           aftereffects-12.0

       

                                  el70:

                                           captivate-70.*

       

                                  cs70:

                                           switchboard-3.*

       

                                  cs90:

                                           bridge-6.*

                                           photoshop-90.*

                                           estoolkit-4.0

      ----------------------