Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
Be sure to remain signed in with your Adobe ID before accessing the link below
Creative Cloud support (all Creative Cloud customer service issues)
Or a char link- they say their hours are supposed to be 7 days a week until 8:00pm PST- I'm on eastern time so I should have 2 more hours before they close.
These are different from that's listed on the support wizard or other phone number listings. It had listed Monday through Sunday 5:00 am- 8:pm pst.
Please sign out from the desktop app and sign in using the Adobe ID that you used to redeem the membership from the university.