12 Replies Latest reply on Feb 15, 2017 3:56 PM by BigJake#

    Opening adobe digital editions on Windows 10

    sergep32321224

      Opening adobe digital editions on windows 10. Version 3.0, 4.o.3 and 4.5 were working fine and now it will not open. Library keeps loading but program will not open

        • 1. Re: Opening adobe digital editions on Windows 10
          gaeatnl78761651

          Hello
          same problem as you. By creating against another user, then installing adobe digital editions 4.5, it opens correctly. It is certainly a problem with the main account but I can not find where.

          • 2. Re: Opening adobe digital editions on Windows 10
            eduardoruns

            Hi  I am having the same problem. It was working fine a couple of weeks ago. Now, when I click the ADE icon on my desk top, it appears to try to open but nothing happens. I need this to read some school books. Please help!

            • 3. Re: Opening adobe digital editions on Windows 10
              eddieb43540918

              I have the same problem and Adobe doesn't have a solution! Clearly this is a problem. ADE 3.0 worked fine, 4.5 doesn't. It won't load and ADE Digital sits there all day for hours trying to open but never does. It won't load.

              • 4. Re: Opening adobe digital editions on Windows 10
                mnfe3000 Level 1

                I had this issue today as well, and it started completely out of the blue.  I ended up renaming the My Digital Editions folder to something else then reopened the program.  It opened right away.  I was then able to go to Add to Library, navigate to the old folder, and add what I wanted back in.  Hope this helps someone!

                1 person found this helpful
                • 5. Re: Opening adobe digital editions on Windows 10
                  eddieb43540918 Level 1

                  You are a genius!!!!!!!! That did it!!! Thank you!! hahaha so simple yet Adobe/ MSFT couldn't figure it out (dummies). THANK YOU!!!! I suppose it was a "program" made on another windows platform and Adobe or Microsoft didn't fix this bug. Amazing!!! Just give the file a new name and it works!!!!!!! THANK YOU THANK YOU!!

                  • 6. Re: Opening adobe digital editions on Windows 10
                    eddieb43540918 Level 1

                    LOL that was shortlived. It worked for a day. Not your fault, your solution did work. But now Digital Editions opens but nothing shows up in the library and I could add 1 book but then it stopped. Now it just opens to a pretty much blank page. ADE and MSFT needs to FIX THIS GIANT BUG. I am glad I kept my Windows 7 Laptop (that I will NEVER EVER upgrade to windows 10) bc the Digital Editions works the way its supposed to on that computer so I now use that for my NOOK library. I give up! If I didnt have the other computer I would be screwed. FIX THIS ADOBE TO WINDOWS 10 and stop relying on the community to do so. Clearly this is a giant BUG in the system.

                    • 7. Re: Opening adobe digital editions on Windows 10
                      juan1983 Level 1

                      Yes it´s true. It´s happens to me to...I solve doing that:

                       

                      Hey guys,

                       

                      Sometimes on Windows 10 using ADE 4.5 becomes frozen and it isn´t possible to click the buttons, so I can´t use it. I fixed that going to "My digital Editions" and deleting the content in all the folders. Then open ADE again and everything works right, the problem is that you will lose what you got there, but you can make a copy before just in case.

                       

                      First time I installed ADE 4.5 it´s happened to me and doing what I explained here the problem was fixed (I was using ADE 3.0 before, so "My digital editions" have a lot of files there)

                       

                      Good luck!

                       

                      Juan

                      • 8. Re: Opening adobe digital editions on Windows 10
                        eddieb43540918 Level 1

                        I gave up b/c this worked only once. I am lucky that I have my laptop with Windows 7 that I 100% WILL NOT upgrade to windows 10. The windows 7 computer opens ADE seemlessly as it should. So now I use that for my Nook files and upload my Nook from that. I shouldn't have to be dealing with this as its a BUG in Windows 10 to ADE or ADE to Windows 10. Either way it's a BUG and I'm tired of dealing with it. I can't even open my hotmail / outlook email on Internet Explorer! LMAO go figure I have to use a competitors web browser (Firefox) to open their (Microsoft) own product (hotmail). What a joke. I suspect this will be fixed in the MONTHS to come, but now I just work around it.

                        • 9. Re: Opening adobe digital editions on Windows 10
                          sdean7855

                          I have the same problem: since I upgraded to W10 Pro, ADE doesn't even pop up its window.  I have tried:

                          • uninstalling V4.5.0 and reinstalling 4.5.2. No joy.
                          • deleting the My Digital Editions directory and running ADE in admin mode.  Directory gets recreated, but the ADE window never comes up. No joy
                          • because the window doesn't come up,  I can't deauthorize and reauthorize. No Joy.
                          • I have tried running in toubleshoot mode. No joy.

                          Since has been a known problem since February.  Is anybody home at Adobe? There is no phone support and the Community Forums don't have any solid fix.  Who is Adobe's real customer in the book industry? .asm DRM is busted. Someone should be concerned.

                          • 10. Re: Opening adobe digital editions on Windows 10
                            team2633170

                            Hi, I converted to Win 10 and downloaded again Digial Editions 3.0.1:

                            Adobe Digital Editions downloads

                            I was asked if I wanted that the dowloaded file repairs the old one to which I said yes and all is back to normal..1

                            Hope it works for you as well. Fingers crossed!

                            Rgds. T.

                            • 11. Re: Opening adobe digital editions on Windows 10
                              LesProctor

                              Does Adobe have plans to fix this anytime soon?

                               

                              We've had 3 different dissatisfied customers in one week.

                               

                              "A complete disaster", one of them said.

                               

                              Should we recommend they use ADE 3.0 instead?

                               

                              Adobe Digital Editions

                              • 12. Re: Opening adobe digital editions on Windows 10
                                BigJake#

                                I tried loading up 3.0 edition and get this message:

                                 

                                Would be nice if Adobe would answer every ones concerns and a time frame on when the fix will be installed.