Are you on Win or Mac?
Its on a Mac
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This issue occurs mainly due to license file corruption .
First for confirmation purpose , make sure there are no Adobe entries in Hosts file.
If there is , remove them and try to activate again and check .
Still same ?? or no Adobe entries ??
You will need to rename SLStore and SLCache folders to SLStore-old and SLCache-old.
(Location : /Library/Application Support/Adobe)
Once you rename or remove these folder , you need to Sign in to all installed Adobe apps , so that fresh new License files will be created.
Let me know if you need further assistance,
The issue was solved be rename th SLStore and SL Cache.
Thanks for your help
You are welcome
I am running in the same exact problem.
- Uninstalling the softwares and CC app then re-install
- Removing the OOBE file
- Changing password
None of it worked
There are no SLStore nor SLCache folder in /Library/Application Support/Adobe so I could not try that route.
I am using it as part of an enterprise plan and logging in with that same login on a different computer works fine, but a different login on my computer does not work.
Thanks for your advice.
If possible , post the screenshot of Adobe folder contents located under System Library.
Make sure you are checking under System Library ( /Library) , it is confusing sometimes . Coz User Library(~/Library) also has Adobe folder under same path.
"First for confirmation purpose , make sure there are no Adobe entries in Hosts file."
This makes no sense at all.
Make sure to unhide hidden files.
- Open Terminal found in Finder > Applications > Utilities.
- In Terminal, paste the following: defaults write com.apple.finder AppleShowAllFiles YES.
- Press return.
- Hold the 'Option/alt' key, then right click on the Finder icon in the dock and click Relaunch.
Once you do that. Navigate to Library/Application Support/Adobe folder and then rename the folders:
Adobe PCD, SLCache and SLStore. Add the suffix .old to them. For example: "SLCache" will not be "SLCache.old" Close all the adobe apps including Adobe Creative Cloud Manager. Once you restart log back in and you should be back to normal.