I ordered 2 photos with my chrome browser but after click in place order in both occasions I got an error 404.
I received the receipt in my email, but the photos do not appear in the history and neither downloaded.
Internet explorer to purchase the third photo I needed and it was able to download and appears in the history, however the other 2 photos are unable to download.
How do I activate the download or do I get a refund?
Photos ordered are:
85071826 = did not downloaded or appears in the history but I got charged and got the receipt in my email. Order: AD006000842IE
84084331 = did not downloaded or appears in the history but I got charged and got the receipt in my email. Order: AD006000862IE
66899790 = did downloaded and it appears in the history but I haven't got a receipt.
I have checked your account and found both the images under your license history.
I would suggest you to go to your License history and download them.