1 Reply Latest reply on Oct 14, 2015 7:54 AM by sarsaxen

    Got charged for an order of 2 Single photos but not appearing order history neither downloaded

    joeh64732689

      Hi,

       

       

       

      I ordered 2 photos with my chrome browser but after click in place order in both occasions I got an error 404.
      I received the receipt in my email, but the photos do not appear in the history and neither downloaded.
      Internet explorer to purchase the third photo I needed and it was able to download and appears in the history, however the other 2 photos are unable to download.

       

      How do I activate the download or do I get a refund?

       

       

       

       

       

      Photos ordered are:

       

       

      85071826 = did not downloaded or appears in the history but I got charged and got the receipt in my email.   Order: AD006000842IE

      84084331 = did not downloaded or appears in the history but I got charged and got the receipt in my email.  Order: AD006000862IE

      66899790 = did downloaded and it appears in the history but I haven't got a receipt.

       

       

       

       

      Thanks.