26 Replies Latest reply on Oct 31, 2015 1:32 AM by fabienp71753873

    Lightroom 15.2 crashes OSX 10.11

    baiaz Level 1

      After I updated Lightroom to 15.2 it crashes all the time. Today in just 1 hour it crashes like 3 times.

       

      Got Mac OSX 10.11 El Capitan

        • 1. Re: Lightroom 15.2 crashes OSX 10.11
          Tanuj Sandal Adobe Employee

          Hi baiaz,

           

          • Please go the Library Module, then go to the Preferences.
          • Please go to the Performance Tab and uncheck the option for " Use Graphics Processor".
          • Restart lightroom, and see if it crashes and let me know.

           

          Please let us know if it helps.

           

          Regards,

          Tanuj

          • 2. Re: Lightroom 15.2 crashes OSX 10.11
            baiaz Level 1

            I will give it a try.

             

            Thanks...

            • 3. Re: Lightroom 15.2 crashes OSX 10.11
              baiaz Level 1

              Same problem. Crashes all the time without any warning... it has crashed 3 more times now!

              • 4. Re: Lightroom 15.2 crashes OSX 10.11
                DanCarr Level 1

                Mine crashes every two minutes.  It's unusable. 

                • 5. Re: Lightroom 15.2 crashes OSX 10.11
                  DanCarr Level 1

                  I also get a message saying Sync is turned off because this "appears to be a backup catalog which may not be compatible with LR Mobile".  This isn't true at all. 

                  • 6. Re: Lightroom 15.2 crashes OSX 10.11
                    Victoria Bampton LR Queen Adobe Community Professional & MVP

                    Go to Preferences > General tab and disable the new Add Photos screen.  That'll hopefully help.

                    • 7. Re: Lightroom 15.2 crashes OSX 10.11
                      CatOne Level 1

                      I tried this. It didn't work for me.

                      • 8. Re: Lightroom 15.2 crashes OSX 10.11
                        CatOne Level 1

                        I can rarely make it that far.

                         

                        I rolled back to 6.1.1 for now. What should this new "Add Photos" screen do for me, and why would it cause a crash? I could try 6.2 again but not unless there's some sound reasoning behind why the Add Photos screen would cause a crash in 10.11. I know you're fairly well versed on Lightroom so maybe you have something you're aware of behind this, and not just a stab in the dark.

                        • 9. Re: Lightroom 15.2 crashes OSX 10.11
                          Tanuj Sandal Adobe Employee

                          Could you please try as suggested by Victoria .

                          • 10. Re: Lightroom 15.2 crashes OSX 10.11
                            Victoria Bampton LR Queen Adobe Community Professional & MVP

                            Yeah, it's not a stab in the dark.  If you have time to spare on troubleshooting, it's worth a try - you may need to trash prefs first in order to stay open long enough to get to the prefs dialog.  I'm not certain it's the only cause, but it's is a known trigger. 

                             

                            On the other hand, if you have real work to do, I'd stay on 6.1.1 for now.

                            • 11. Re: Lightroom 15.2 crashes OSX 10.11
                              Bill.D

                              Apparently Adobe has limited QA resources.

                               

                              On a fresh El Capitan install:

                              Create new directory, LR crashes

                              Move a file to a directory, LR crashes

                               

                              I'm sure some of the work arounds do actually work.

                               

                              But this update should be pulled.

                              • 12. Re: Lightroom 15.2 crashes OSX 10.11
                                CatOne Level 1

                                OK, I updated to 6.2, and it crashed _immediately_ on first launch. So I removed preferences, and disabling the "Add Photos" resolves the crash. So thank you!

                                 

                                I then noticed that full screen mode (at least, the 3-screen mode that was activated by the "F" key in LR 5 and earlier) was broken by this update. I get this logged to the console when I do it (probably another thread ;-):

                                 

                                10/5/15 1:50:51.388 PM Adobe Lightroom[16129]: Recursive load attempt for namespace: AgFullscreenPreview

                                10/5/15 1:50:51.391 PM Adobe Lightroom[16129]: (

                                  0   CoreFoundation                      0x00007fff97296bd2 __exceptionPreprocess + 178

                                  1   libobjc.A.dylib                     0x00007fff8482e4fa objc_exception_throw + 48

                                  2   CoreFoundation                      0x00007fff97296b19 -[NSException raise] + 9

                                  3   AgKernel                            0x000000010e9e664f AgTransitQueue_enqueueToQueue + 3962

                                  4   AgKernel                            0x000000010e9ea2ca AgExceptions_setThrowHook + 230

                                  5   AgKernel                            0x000000010e9ce15e lua_gethalts + 523

                                  6   AgKernel                            0x000000010e9c6e29 lua_error + 9

                                  7   AgKernel                            0x000000010e9ce88f lua_gethalts + 2364

                                  8   AgKernel                            0x000000010e9dce83 luaopen_table + 7177

                                  9   AgKernel                            0x000000010e9ceb4d lua_gethalts + 3066

                                  10  AgKernel                            0x000000010e9c6b36 lua_call + 37

                                  11  AgUI                                0x000000010ea804cd willAutoChange + 34746

                                  12  Foundation                          0x00007fff86a5ca55 -[NSObject(NSKeyValueObservingPrivate) _changeValueForKey:key:key:usingBlock:] + 1049

                                  13  Foundation                          0x00007fff86b47926 _NSSetIntValueAndNotify + 265

                                  14  Foundation                          0x00007fff86a5ca55 -[NSObject(NSKeyValueObservingPrivate) _changeValueForKey:key:key:usingBlock:] + 1049

                                  15  Foundation                          0x00007fff86ac8027 _NSSetCharValueAndNotify + 268

                                  16  Foundation                          0x00007fff86aa97a4 -[NSObject(NSKeyValueCoding) setValue:forKey:] + 424

                                  17  AppKit                              0x00007fff919051d0 -[NSObjectController _setSingleValue:forKeyPath:] + 108

                                  18  Foundation                          0x00007fff86acc3a6 -[NSObject(NSKeyValueCoding) setValue:forKeyPath:] + 287

                                  19  AppKit                              0x00007fff915d3e4a -[NSBinder _setValue:forKeyPath:ofObject:mode:validateImmediately:raisesForNotApplicableKeys:error:] + 411

                                  20  AppKit                              0x00007fff915d3c58 -[NSBinder setValue:forBinding:error:] + 248

                                  21  AppKit                              0x00007fff91a7b38b -[NSValueBinder _applyObjectValue:forBinding:canRecoverFromErrors:handleErrors:typeOfAlert:discardEditing Callback:otherCallback:callbackContextInfo:didRunAlert:] + 220

                                  22  AppKit                              0x00007fff91a7b6d6 -[NSValueBinder applyDisplayedValueHandleErrors:typeOfAlert:canRecoverFromErrors:discardEditingCallback:o therCallback:callbackContextInfo:didRunAlert:error:] + 566

                                  23  AppKit                              0x00007fff915d350b -[NSValueBinder performAction:] + 294

                                  24  AppKit                              0x00007fff915d32db -[_NSBindingAdaptor _objectDidTriggerAction:bindingAdaptor:] + 131

                                  25  AppKit                              0x00007fff9153b625 -[NSMenuItem _corePerformAction] + 458

                                  26  AppKit                              0x00007fff9153b30b -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114

                                  27  libsystem_trace.dylib               0x00007fff859f1082 _os_activity_initiate + 75

                                  28  AppKit                              0x00007fff9153a1f9 -[NSMenu performKeyEquivalent:] + 357

                                  29  AgUI                                0x000000010ea3362e AgMenu_load + 758

                                  30  AppKit                              0x00007fff915393a0 -[NSApplication _handleKeyEquivalent:] + 920

                                  31  AppKit                              0x00007fff91588226 -[NSWindow keyDown:] + 83

                                  32  AppKit                              0x00007fff9145b734 forwardMethod + 126

                                  33  AppKit                              0x00007fff9145b734 forwardMethod + 126

                                  34  AgUI                                0x000000010ea7df82 willAutoChange + 25199

                                  35  AppKit                              0x00007fff9145b734 forwardMethod + 126

                                  36  Adobe Lightroom                     0x000000010e9aaf78 AgLicenseController_init + 6798

                                  37  AppKit                              0x00007fff9145b734 forwardMethod + 126

                                  38  AppKit                              0x00007fff9145b734 forwardMethod + 126

                                  39  AgUI                                0x000000010ea79a30 willAutoChange + 7453

                                  40  AppKit                              0x00007fff9145b734 forwardMethod + 126

                                  41  AgUI                                0x000000010ea3fe06 reorderChildWindows + 28670

                                  42  AgUI                                0x000000010ea42872 reorderChildWindows + 39530

                                  43  AppKit                              0x00007fff9145b734 forwardMethod + 126

                                  44  AppKit                              0x00007fff9145b734 forwardMethod + 126

                                  45  AppKit                              0x00007fff9145b734 forwardMethod + 126

                                  46  AppKit                              0x00007fff9145b734 forwardMethod + 126

                                  47  AppKit                              0x00007fff9145b734 forwardMethod + 126

                                  48  AppKit                              0x00007fff9145b734 forwardMethod + 126

                                  49  AgUI                                0x000000010ea3fe06 reorderChildWindows + 28670

                                  50  AppKit                              0x00007fff91a99b79 -[NSWindow _reallySendEvent:isDelayedEvent:] + 2108

                                  51  AppKit                              0x00007fff914deb8d -[NSWindow sendEvent:] + 517

                                  52  AppKit                              0x00007fff9145f259 -[NSApplication sendEvent:] + 4382

                                  53  AgUI                                0x000000010ea8df9e AgColorUtils_sampleScreen_L + 6388

                                  54  AppKit                              0x00007fff912c5d9a -[NSApplication run] + 796

                                  55  AppKit                              0x00007fff9128efbe NSApplicationMain + 1176

                                  56  Adobe Lightroom                     0x000000010e9a59a9 main + 953

                                  57  libdyld.dylib                       0x00007fff896145ad start + 1

                                )

                                • 13. Re: Lightroom 15.2 crashes OSX 10.11
                                  albraden

                                  Same problem with Lightroom 15.2 crashing every minute or two with OSX 10.11. I did disable the AMD Graphics Processor in my  Mac Pro - 2009. That seems to have stopped the crashing. Now I just don't have a graphics processor. Please advise when you get a fix for that as I really need the Graphics Processor for Adobe Premier.

                                  • 14. Re: Lightroom 15.2 crashes OSX 10.11
                                    Victoria Bampton LR Queen Adobe Community Professional & MVP

                                    You shouldn't need to disable it everywhere, just in the LR Prefs > Performance tab.

                                     

                                    You might also find you can leave it enabled, but uncheck the Show Add Photos screen checkbox in LR Prefs > General tab.

                                    • 15. Re: Lightroom 15.2 crashes OSX 10.11
                                      radltom Level 1

                                      Same Problem, my Lightroom 15.2 on OS X 10.11 crashes every 30-60 seconds. This is VERY bad if you have to work with that program (which is expensive and supposed to be working in a professional way!!)

                                      • 16. Re: Lightroom 15.2 crashes OSX 10.11
                                        DanCarr Level 1

                                        FYI. Turning off the "add photos" thing did not work for me.  I still can't make it more than a can't make it more than a few minutes without crashing.

                                        • 17. Re: Lightroom 15.2 crashes OSX 10.11
                                          DanCarr Level 1

                                          After turning off the "add photos" screen, do you have to restart LR for the potential fix to take effect?

                                          • 18. Re: Lightroom 15.2 crashes OSX 10.11
                                            Tanuj Sandal Adobe Employee

                                            Yes, you need to restart Lightroom once so that the changes can be affected.

                                            • 19. Re: Lightroom 15.2 crashes OSX 10.11
                                              gpadams Level 1

                                              Turning off the "add photos" seems to have worked for me.  I need to try and import again, as that is where I was getting most crashes.

                                              • 20. Re: Lightroom 15.2 crashes OSX 10.11
                                                DanCarr Level 1

                                                Ok in that case, this does seem to have fixed the problem. 

                                                 

                                                What exactly did the "add photos" thing do anyway? 

                                                • 21. Re: Lightroom 15.2 crashes OSX 10.11
                                                  Tanuj Sandal Adobe Employee

                                                  It is to show the import window with the Drives and Folders.

                                                  • 22. Re: Lightroom 15.2 crashes OSX 10.11
                                                    DanCarr Level 1

                                                    Ok.... so if I've disabled that then how do I import photos now?  I feel like I must be missing something because that seems like such an integral feature, I can't think why there would even be an option to disable it?

                                                    • 23. Re: Lightroom 15.2 crashes OSX 10.11
                                                      Tanuj Sandal Adobe Employee

                                                      You will be able to import images in Lightroom, however the import window will be a little different

                                                      • 24. Re: Lightroom 15.2 crashes OSX 10.11
                                                        Victoria Bampton LR Queen Adobe Community Professional & MVP

                                                        In the main Import dialog that shows up, you may need to click the top left corner and the gear icon in the top right corner in order to see the side panels.

                                                        • 25. Re: Lightroom 15.2 crashes OSX 10.11
                                                          Steve Pearce AU Level 1

                                                          Lr CC 2015.02 crashes on open I see no splash screen all I see is the Adobe Error Reporting window .5 seconds after clicking on app. -
                                                          2013 MBP - El Capitan - 16Gb ram - SSD

                                                          • 26. Re: Lightroom 15.2 crashes OSX 10.11
                                                            fabienp71753873

                                                            Hello,

                                                            my apology for my bad english.

                                                            I have the same problem with CC 15.2.1 lighroom is unusable.

                                                            on my 2012 MBP yosemite

                                                             

                                                            before the update ligtroom works fine. after it's a really nightmare.

                                                             

                                                            Please Adobe fixe this problem quickly