InDesign CC 2015 doesn't finish loading

Thanks for the pointer, Steve, but sadly the process described in the tech note had no effect.

Interestingly, even though I have the "Launch at Login" preference for the Creative Cloud control panel app turned off (deselected), The Adobe CEF Service, Desktop helper, and several other processes do start automatically at Windows boot time.

Why don't you turn Launch at Start CC app preference on? Maybe that's the problem.

Steve: I've had the "Launch at Start" preference set both ways; it makes no difference either to the new/bad InDesign behavior or to which processes are running just after startup.

I must've rebooted this machine a dozen times so far today, trying to debug this...

Thanks mlukowski for the suggestion, but sadly this change also had no effect. I even tried uninstalling/reinstalling InDesign after making the change (hand-deleting the preferences and cache files after uninstall -- the don't seem to be removed even if you tell the uninstaller to delete them).

As an aside, I thought maybe doing a reinstall of the Creative Cloud manager app itself might be productive. This turns out to be very difficult to do. InDesign is my only CC app, but the CC manager app apparently "knows about" the CS6 apps I have installed, and claims it cannot be uninstalled because these apps "depend" on it. I can't say I'm impressed by that particular gimmick.

Just so you can see what I'm seeing (you may have to click over to YouTube to be able to resolve the details):

I'm moving this to the Creative Cloud Download & Install forum

Douglas_Dirks you can find details on how to install InDesign CC 2015 and your Creative Suite 6 applications at Uninstall or remove Adobe Creative Cloud apps.

If you need to reinstall the CS6 applications you can do so through the Adobe Creative Cloud desktop application as those versions are included with your membership.  You can find details on how to install CS6 and InDesign CC 2015 at Download and install Adobe Creative Cloud apps.

If you are facing unexpected behavior in InDesign CC 2015 then I would encourage you to also use the CC Cleaner Tool after your Adobe Creative applications have been uninstalled.  You can find details on how to download and use the CC Cleaner Tool at Use the Adobe Creative Cloud Cleaner Tool to solve installation problems.

Hello Jeff,

This suggestion gave me hope, and I uninstalled InDesign (though the CC manager app), hand-deleted the leftover preference and cache files, and then uninstalled the Creative Cloud manager app itself using the CC Cleaner Tool. Sadly, after reinstalling the Creative Cloud manager, and using it to reinstall InDesign, I see the same behavior. Very frustrating...

So, two questions:

1. Is there any way to revert to a previous version of a CC app? This behavior seems to have appeared only after the most recent update, and has not appeared on a machine on which the latest InDesign update has not been applied.
2. Is there a database of known bad interactions between InDesign (or Adobe products in general) and other, third-party software? I ask this because I had a different problem a year or so ago, the solution to which turned out to be removing the "Pushbullet" web browser plugin. I have not reinstalled Pushbullet, but I'm wondering if there is something else out there "in the wild" that is known to cause problems with InDesign.

Thanks for bringing my attention to the CC Cleaner Tool, and for any additional ideas you may have.

Doug

Doug you can install previous versions of InDesign through the Adobe Creative Cloud desktop application.  Details on how to install InDesign CC 2014, CC, and CS6 can be found at Download and install Adobe Creative Cloud apps.

I would also recommend that you review the installation logs to verify there is not an installation error.  You can find details on how to locate and interpret the installation log files at Creative Cloud Help / Troubleshoot install issues with log files | CC.  You are welcome to post any specific errors you discover to this discussion.

Doug you are also welcome to contact our support team directly at Contact Customer Care.  Our support team would be happy to assist you directly with the launch related difficulties you are facing with InDesign CC 2015.

Hello Jeff,

Thanks for pointing out how to install the prior versions of CC apps. (I feel a little silly for not having figured that out myself.) I was able reinstall InDesign CC2014, which does not exhibit the problem I'm having with the 2015 version. So . . . partial success, at least!

As an aside, when I launched the CC manager app today, it offered up another update to InDesign CC2015. I installed this, hoping that it would solve the problem, but no such luck. I guess I'll need to get in the support queue with this one.

Doug

Thanks for the update Doug.  Please feel free to update this discussion if you continue to face difficulties.  If you can also include the case number from your interaction with our support team it would be appreciated.

This has been assigned case #0187135630.

I had a lengthy session with an Adobe tech support rep yesterday. He took remote control of my Windows machine and tried a number of things, including clearing the preferences, changing permissions on folders where permissions are stored, disabling the graphics adapter, and trying to run InDesign from a different user account, all to no avail. InDesign did run in Windows Safe Mode, but when the tech tried running in a regular (non-Safe Mode) session but disabling (almost) all non-Microsoft services, InDesign began misbehaving again. Perhaps this means some Microsoft component has been updated and is conflicting with some Adobe component?

One other thing I noticed yesterday is that the Adobe Extension Manager shows extensions for InDesign CC 2014, but does not appear to recognize that InDesign CC 2015 is installed. This seems odd to me.

Doug