8 Replies Latest reply on Jan 26, 2016 2:09 PM by GWJL Branched to a new discussion.

    Creative Cloud desktop software crashes

    cyberkiwinz

      I am not sure if this is the correct forum topic, but I could not find anything on reporting a bug/crash.

       

      When I start my Windows 7 PC quite often my Creative Cloud desktop app software will crash. It's not a huge problem, but it is annoying.  All I have to do is acknowledge the crash, restart Creative Cloud, then all is going again.  It happens often, if not every time I start my PC.

       

      My PC has two user accounts, and I think this may possibly be part of why it is happening, as it seems to crash when I switch from one user to the other for the first time.  I could be wrong, but it seems to have only started happening since the last automatic CC upgrade, which took place 2-3 weeks ago, but I have only been an Adobe CC customer for a short time so I’m not entirely sure.

       

      Below is the report I get from Windows 7.

       

      Cheers,

       

      Jason

       

       

      Adobe Creative Cloud has stopped working

       

      - Check online for a solution and close the problem

      - Close the program

       

      Problem signature:

      Problem Event Name: APPCRASH

      Application Name:         Creative Cloud.exe

      Application Version:     3.3.0.151

      Application Timestamp:              55fab2fa

      Fault Module Name:    ContainerUI.dll

      Fault Module Version: 3.3.0.151

      Fault Module Timestamp:          55fab383

      Exception Code:             c0000005

      Exception Offset:           00016870

      OS Version:      6.1.7601.2.1.0.256.48

      Locale ID:           5129

      Additional Information 1:           0a9e

      Additional Information 2:           0a9e372d3b4ad19135b953a78882e789

      Additional Information 3:           0a9e

      Additional Information 4:           0a9e372d3b4ad19135b953a78882e789