1st, according to what it shows on your screen... have you contacted Digital River Ireland?
2nd, Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
Be sure to remain signed in with your Adobe ID before accessing the link below
Creative Cloud support (all Creative Cloud customer service issues)
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
yes i did . I contacted customer care too . And as usual nobody has called me back after having promised me a call back . So i just keep posting ont he boards hoping for some help .