4 Replies Latest reply on Oct 6, 2015 6:50 AM by sfleditor

    LR is almost un-useable in Windows 10

    sfleditor Level 1

      Since upgrading to Windows 10 (Home Premium, 64 bit i7 cpu, 920 @ 2.67 GHz 15g mem) LR (CC2015.2) has become so slow, it's almost not useable.  I've shut of all virus protection programs, and I can't go 10 minutes without the system locking up with "Not Responding" messages.  I've had agents from Adobe login to my computer, and each time they do something, like reinstalling, copy catalogs etc, it gets worse.  Just yesterday I updated again, and now the whole new Import routine doesn't work as it did, can't zoom in on files that are on the pre import screen and can't re-import a file.  Any help or advice will be greatly appreciated.  Adobe staff have yet to solve this issue, from the Chat Team.

       

      I have Windows 10 and LR on a laptop, that has also slowed down.

       

      Here is the system info:

      Lightroom version: CC 2015.2 [ 1044713 ]

      License: Creative Cloud

      Operating system: Windows 10

      Version: 10.0

      Application architecture: x64

      System architecture: x64

      Logical processor count: 8

      Processor speed: 2.6 GHz

      Built-in memory: 10230.9 MB

      Real memory available to Lightroom: 10230.9 MB

      Real memory used by Lightroom: 1172.7 MB (11.4%)

      Virtual memory used by Lightroom: 1127.9 MB

      Memory cache size: 1739.0 MB

      Maximum thread count used by Camera Raw: 8

      Camera Raw SIMD optimization: SSE2

      System DPI setting: 96 DPI

      Desktop composition enabled: Yes

      Displays: 1) 1920x1080, 2) 1920x1080, 3) 1920x1200, 4) 900x1600

      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

       

       

      Graphics Processor Info:

      AMD Radeon HD 5570

       

       

      Check OpenGL support: Passed

      Vendor: ATI Technologies Inc.

      Version: 3.3.13399 Core Profile Context 15.200.1062.1004

      Renderer: AMD Radeon HD 5570

      LanguageVersion: 4.40

       

       

       

       

      Application folder: C:\Program Files\Adobe\Adobe Lightroom

      Library Path: C:\Users\admin\Pictures\Lightroom\Lightroom Catalog.lrcat

      Settings Folder: C:\Users\admin\AppData\Roaming\Adobe\Lightroom

       

       

      Installed Plugins:

      1) Canon Tether Plugin

      2) Export to Photomatix Pro

      3) Facebook

      4) Flickr

      5) HDR Efex Pro 2

      6) Leica Tether Plugin

      7) Mylio

      8) Nikon Tether Plugin

      9) Perfect B&&W 9

      10) Perfect Effects 9

      11) Perfect Enhance 9

      12) Perfect Photo Suite 9

      13) Perfect Portrait 9

      14) Perfect Resize 9

       

       

      Config.lua flags: None

       

       

      Adapter #1: Vendor : 1002

        Device : 68d9

        Subsystem : 55701545

        Revision : 0

        Video Memory : 1010

      Adapter #2: Vendor : 1414

        Device : 8c

        Subsystem : 0

        Revision : 0

        Video Memory : 0

      AudioDeviceIOBlockSize: 1024

      AudioDeviceName: Speakers / Headphones (Realtek High Definition Audio)

      AudioDeviceNumberOfChannels: 2

      AudioDeviceSampleRate: 44100

      Build: Uninitialized

      Direct2DEnabled: false

      GPUDevice: not available

      OGLEnabled: true

        • 1. Re: LR is almost un-useable in Windows 10
          rpandita Adobe Employee (Admin)

          Hi sfleditor,

           

          Greetings.

           

          Regards

          Rohit

          • 2. Re: LR is almost un-useable in Windows 10
            marcjulien Level 1

            No problem for me.

             

            Version de Lightroom : CC 2015.1.1 [ 1032027 ]

            Licence: Creative Cloud

            Système d'exploitation : Windows 8.1 Business Edition

            Version : 6.3 [9600]

            Architecture de l'application : x64

            Architecture du système : x64

            Nombre de processeurs logiques: 8

            Vitesse du processeur : 3,0 Ghz

            Mémoire intégrée : 12279,1 Mo

            Mémoire réelle disponible pour Lightroom : 12279,1 Mo

            Mémoire réelle utilisée par Lightroom : 429,9 Mo (3,5%)

            Mémoire virtuelle utilisée par Lightroom : 378,0 Mo

            Taille de la mémoire cache : 102,2 Mo

            Nombre maximal de liens utilisé par Camera Raw  : 4

            Optimisation SIMD de Camera Raw : SSE2

            Paramètre PPP du système : 96 PPP

            Composition sur le Bureau activée: Oui

            Affichages : 1) 800x600, 2) 1920x1080, 3) 1920x1080

            Types d'entrée: Tactile multipoint : Non, Tactile intégré : Non, Plume intégrée : Non, Tactile externe : Non, Plume externe : Non, Clavier : Non

             

             

            Informations relatives au processeur graphique :

            AMD Radeon HD 7700 Series

             

             

            Check OpenGL support: Passed

            Vendor: ATI Technologies Inc.

            Version: 3.3.13399 Core Profile Context 15.200.1062.1004

            Renderer: AMD Radeon HD 7700 Series

            LanguageVersion: 4.40

             

             

             

             

            Dossier de l'application : C:\Program Files\Adobe\Adobe Lightroom

            Chemin d'accès à la bibliothèque : F:\Zelda Zang - CL0023\_Catalogue\Catalogue-2.lrcat

            Dossier des paramètres : C:\Users\Marc\AppData\Roaming\Adobe\Lightroom

             

             

            Modules installés :

            1) Behance

            2) Export to Autopano Giga 4.0

            3) Export to Autopano Giga 4.2

            4) Facebook

            5) Flickr

            6) Magic Export

            7) Module externe de prise de vue en mode connecté Canon

            8) Module externe de prise de vue en mode connecté Leica

            9) Module externe de prise de vue en mode connecté Nikon

            • 3. Re: LR is almost un-useable in Windows 10
              michelg68313446 Level 1

              Hello sfleditor,

              same problem for me : 10 to 30 seconds waiting on each action.

              I tried this and works for me : Windows 10 user and LATEST update makes LR unuseable

               

              Only unchecked "add photos" and restart LR

               

              Regards

              Michel

              [edit]

              Sorry, I just see you had LR 5.2, and mine is LR 6.2, but this works

              [/edit]

               

               

              Version de Lightroom : 6.2 [ 1044713 ]

              Licence: Permanente

              Système d'exploitation : Windows 10

              Version : 10.0

              Architecture de l'application : x64

              Architecture du système : x64

              Nombre de processeurs logiques: 6

              Vitesse du processeur : 2,8 Ghz

              Mémoire intégrée : 12287,1 Mo

              Mémoire réelle disponible pour Lightroom : 12287,1 Mo

              Mémoire réelle utilisée par Lightroom : 1634,6 Mo (13,3%)

              Mémoire virtuelle utilisée par Lightroom : 1620,6 Mo

              Taille de la mémoire cache : 1239,8 Mo

              Nombre maximal de liens utilisé par Camera Raw  : 6

              Optimisation SIMD de Camera Raw : SSE2

              Paramètre PPP du système : 96 PPP

              Composition sur le Bureau activée: Oui

              Affichages : 1) 1680x1050, 2) 1680x1050

              Types d'entrée: Tactile multipoint : Non, Tactile intégré : Non, Plume intégrée : Non, Tactile externe : Non, Plume externe : Non, Clavier : Non

               

               

              Informations relatives au processeur graphique :

              AMD Radeon HD 6800 Series

               

               

              Check OpenGL support: Passed

              Vendor: ATI Technologies Inc.

              Version: 3.3.13399 Core Profile Context 15.200.1062.1004

              Renderer: AMD Radeon HD 6800 Series

              LanguageVersion: 4.40

              • 4. Re: LR is almost un-useable in Windows 10
                sfleditor Level 1

                The original answer about upgrading the driver seems to have solved this issue on the not responding and slowness.  I appreciate the community members and staff being so quick to provide solutions.  Thanks!