1 Reply Latest reply on Oct 7, 2015 1:12 AM by shreya

    Cannot authorize adobe digital editions. Help

    charlottep6000

      I cannot authorize recently downloaded adobe digital editions. I have correct username and password. Error message states computer is not connected to the internet, however this is not correct, as other web pages working fine

        • 1. Re: Cannot authorize adobe digital editions. Help
          shreya Adobe Employee

          Restoring internet explorer to default settings:

           

          Close any Internet Explorer or Windows Explorer windows that are currently open.

          Open Internet Explorer by clicking the Start button Picture of the Start button. In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.

          Click the Tools button, and then click Internet Options.

          Click the Advanced tab, and then click Reset.

          Select the Delete personal settings check box if you would like to remove browsing history, search providers, Accelerators, home pages, and InPrivate Filtering data.

          In the Reset Internet Explorer Settings dialog box, click Reset.

          When Internet Explorer finishes restoring the settings, click Close, and then click OK.

          Close Internet Explorer.Your changes will take effect the next time you open Internet Explorer.

           

          Reference: https://support.microsoft.com/en-us/kb/923737

           

          Now LAunch ADE and try to authorize.

           

          Hope this works