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Install Location not working

Explorer ,
Oct 07, 2015 Oct 07, 2015

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In Creative Cloud > Preferences > Creative Cloud > Apps, everything is greyed out and I cannot make changes. The same is true for the Folder Location on the Files tab. How do I make it editable again?

I am running Creative Cloud v2.3.0.151 on OS X El Capitan (10.11).

cc-apps.pngcc-files.png

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correct answers 1 Correct answer

Explorer , Oct 09, 2015 Oct 09, 2015

Thanks. I don't know what happened, but it appeared to fix itself automatically after a day or so.

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Adobe Employee ,
Oct 07, 2015 Oct 07, 2015

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Please try to close all the following services from Activity monitor and relaunch Creative Cloud app.

  • CreativeCloud
  • Adobe CEF Helper`
  • Adobe Desktop Service
  • AdobeIPCBroker
  • Creative Cloud
  • AdobeUpdateDaemon
  • AdobeServiceInstaller
  • AAM Update Notifier
  • CCLibrary
  • node
  • Core Sync

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Explorer ,
Oct 09, 2015 Oct 09, 2015

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Thanks. I don't know what happened, but it appeared to fix itself automatically after a day or so.

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Adobe Employee ,
Oct 09, 2015 Oct 09, 2015

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That's great! I am glad that you are able to use it now.

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