Who is refusing the student version?
What exactly are you doing and what are you seeing when you do it?
My command is waiting for me to put my student informations and the E-dentity 2.0 does not work to upload my information.
So I just want to cancel my command and command it on a shop...
I'm sorry. I'm not understanding what you're doing and what's going on.
From what I am understanding of your question, you wanted to buy Premiere Elements (student teacher version), started submitting your information (apparently online), had problems with the process, and want to cancel out of that transaction, and settle for the non student teacher version of Premiere Elements?
This is not something in which I am involved. But, I think that I have located the best place for answer to your question. It is a Adobe Forums group that is expert in student teacher version information.
Please click on the following Adobe link, and post your question there. Also look at the Frequently Asked Questions section there.
This looks like an Adobe Forum
Downloading, Installing, and Setting Up/Student and Teacher Edition Information
While you are there also see
Please let us know if the above led you to the information that you are seeking.