I'm sorry that you ran into trouble with this. It looks like the Creative Cloud desktop application is unable to write to one of the files on your machine, and so you are stuck at a spinner.
Run these steps to fix the spinner:
1. quit the Creative Cloud desktop application
2. from the Go menu in the Finder, choose Go to Folder
3. paste in this path and click Go:
4. In the window that opens, you should see a list of files including com.adobe.accmac.plist
5. click on com.adobe.accmac.plist and rename it com.adobe.accmac.plist.old. You'll be asked to confirm that you want to change the extension to .old.
6. start the Creative Cloud desktop application again.
I hope this resolves the issue. Let me know if you need anything else.
Thank you for providing that answer. It indeed worked and I am now able to see and use the files/fonts within the application. If this were ever to arise again in the future, would I just repeat the steps you listed?
Thank you once again! Have a great day
Hi, Ben. I've spent hours over three days trying different solutions. This answer worked, and I am back in business. Thank you!
I'm having the same issue with the loading spinner on Files and Fonts.
I tried the fixed you recommended, but that did not work. When I changed the name of the Preferences file, it never prompted me about confirming the extension change to ".old" (not sure if that matters?)
Any other thoughts?
+1 This worked for me to get my fonts back!
IS there a solution for windows?
I'm struggling to find this file and am having no joy with getting this to work