3 Replies Latest reply on Oct 7, 2015 1:13 PM by urbanikj

    Lightroom CC won't import Canon g3x jpegs, RAW, or videos even though they appear in preview

    urbanikj

      Hello,

       

      I thought Lightroom and Photoshop CC were updated to include the new Canon g3x.  I am trying to import jpegs, RAW photos, and a few videos from my SD card and Lightroom previews everything just fine (See first screen shot), but why I click import it runs through and pops up a window that says it can't read the files (second screen shot).  I have tried importing via just COPY and via DNG and neither work.  I have also turned my computer off and on.  How can I get my files into Lightroom?  There is no place I can find to manually add the Canon g3x to some list of cameras Lightroom reads...

       

      Screen Shot 2015-10-07 at 1.57.48 PM.pngScreen Shot 2015-10-07 at 1.57.30 PM.png