0 Replies Latest reply on Oct 7, 2015 6:36 PM by nickrenou

    Damaged file won't open, Indesign crashes.

    nickrenou

      Hi,

       

      I have an Indesign file that won't open.

      It says it is damaged, and when I try to open it anyway Indesign crashes.

      When I try to recover the file indesign crashes too, whether I delete "invalid frames" or not.

       

      I have tried this troubleshooting but can't open the file for some steps : https://helpx.adobe.com/indesign/kb/troubleshoot-damaged-indesign-documents.html

      Also tried the script there: Re: InDesign 6 is crashing when attempting to open a particular document. All others are opening OK.

       

      Still crashes. It happened on other files before but I was able to reopen the file at some point. Really annoying, it happened just before print.

       

      Macbook Pro OS 10.10.3

       

      Thanks

      Nick

       

      Ps: can't find a more direct way to contact Adobe Australia for technical support?