Please try and re-install the ACR 9.2 update.
Also, try reset the Bridge CC
Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears.
Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.
Let us know if it works.
Thank you for getting back to me. Sorry both options didn‘t work
Upgraded to El Capitan and the problem is still very much alive & kicking. No AMD driver updates anywhere and no solution.
But seems to work batch 'save as' DNG or PSD funnily enough. Batch 'save as' Jpeg and TIFF definitely does not work.
Small feature, but major part of my workflow in ACR..........
I've spoken to Apple, done all the updates. Surely this must be a software bug relating to the graphic processor (AMD Radeon HD - FirePro D500).
But Adobe refer me back to Apple then Apple back to Adobe and so it goes......
I run ACR 9.2 on my laptop with a Nvidia graphics processor and it works fine.
Im even considering replacing my existing graphics processor for the next one up, the AMD Radeon FirePro D700 which is an option when configure your MacPro on the Apple Store. But a painful bite at probably Aust$840 plus plus.
Any solutions anyone?
Also just tested in latest Lightroom - same problem but not as pronounced.
Lightroom crashes batch exporting hi-res jpegs for print reproduction, in my case 4000px longest side, Adobe RGB, std sharpening for matte paper...
Im on CC - Fully updated both LR 2015.2.1 release and OSX to El Cap
LR 2015.2.1 and ACR 9.2 work ok on my MacBook Pro with no problems, but are lame dogs on my late 2013 MacPro.
It definitely has something to do with the 'updated' software in both Lightroom 2015.2.1 & ACR 9.2 telling the graphic processor to disable due to error.
And its about my AMD D500 processor in particular (the Nvidia GeForce in my MacBook Pro is good)
Im hoping for a .1release with ACR 9.2 update but not holding my breath.
Adobe might have fixed LR's import issues, but this 'export' problem particularly with batch processing issue is more restricted to people using a MacPro AMD D500 processor. Not so many methinks
Hi Mohgoyal and Andrew
I am having the exact same problem
Mac Pro: OS X El Capitan
x2 Thunderbolt Displays, AMD FirePro D700 6144 MB graphics
Camera Raw 9.2
Please refer the below link for troubleshooting graphics issue with Camera Raw.
Let us know if that helps.
Hi Mohit, (and hi Kudos)
I read all your documentation as per the link and follwed instructions where appropriate but ACR JPEG batch output still crippled.
I also updated to ACR 9.3 and still not batch processing!
This JPEG Batch Output is still one huge problem and always results in Camera RAW 9.3 hanging with the blazing beachball then I have no option to but force quit.
Mohit, regarding your FAQ/troubleshooting guide, as suspected it’s definitely the graphic processor, in my case the AMD Radeon HD - FirePro D500 and in Kudos’s case the AMD FirePro D700
In the guide refer to ‘Unsupported video adapters for Mac OS‘ the last listing AMD Radeon HD 5xxx to 8xxx Series graphics card.
I run Mac OSX 10.11.1, graphics drivers are only updated via operating system updates and this has clearly not come through even with the latest update to El Capitan 10.11.1.
Kudos if you run Windows you might be able to download the beta driver to update your AMD graphics card.
Otherwise if you’re Mac you’re with me waiting for a driver update via Mac OSX update. Hopefully (maybe, but not holding my breath) the next one 10.11.2 currently in beta.
Hoping for a fix one day.
Same problem, cannot save images out of ACR. All software up to date. Really annoying, cannot process many images. No professional work possible. Adobe do something, you get a lot of money for that crap!
Unfortunately this issue persists right through to the latest update ACR 9.3.1 so understand your vexation.
To their credit Adobe techs have tried but to no avail. I don’t think there is a fix in sight at this stage as not enough ACR users are experiencing the same problem as we are. So it’s good you’ve at least reported it!
I’m an event photographer and can end up with a final edit of hundreds of CR2 files to resize to various jpeg resolutions so saving direct out of ACR was speedy way to achieve that.
It seems the problem is restricted to just those with similar machines ie
- MacPro Late 2013 (El Cap 10.11.2)
- 3.5 Ghz 6-Core Intel Xeon E5 with 64GB RAM
- Graphic processor is AMD Radeon HD - FirePro D500 OpenGL Engine
Adobe have attempted to reproduce the issue on similarly specified machine but were not successful - so who knows
There’s a fair bit of chatter around about how poorly matched they are for the MacPro - I’m talking about the AMD D300, D500 & D700 GPUs.
I was hoping for a GPU driver update with OSX system update top 10.11.2 but not to be
I think it’s hurry up & wait from either Apple or Adobe.
Meanwhile use ‘image processor’ as a workaround if you use Bridge as the host - more fiddly & more buttons to push but gets the job done.
Caveat though..... won‘t convert your files to DNG
Or reinstall ACR 9.1.1
And do check out this though Re: ACR 9.3 JPEG Batch Output crashing when in ‘Save Options‘ (Graphics Processor Acceleration Disabled)
How does one go about reinstalling an earlier version of ACR? I tried to reinstall an earlier version of ACR to eliminate the issue of Sony raw files reverting to Adobe defaults (even when converted to DNG), but I could not install an older ACR over the current ACR.
Alternatively, does anyone know when the (new) bug affecting Sony raw files will be corrected? It is a complete PITA.
For me, this problem stretches into the latest version of Lightroom & DNG Converter (9.3).
My workflow is biased towards Bridge & ACR so not a big LR user .... but that said the issue presents in the same way.
With DNG Converter 9.3 it’s a complete fail on converting CR2 (also tested NEF) files to DNG so reinstalled DNG Converter 9.1.1 which works.
I havent reinstalled 9.1.1 as yet.... as using image processor as workaround
I’m not an adobe tech but ACR 9.1.1 should reinstall over the top of your other versions (I’m guessing you’re Mac?)
I have the same issue. Has Adobe found a solution for you yet?
My system, Mac Pro 5.1, 6 Core, 48 gig ram, Nvidia GTX 960oc, OSx and Scratch on 2 separate SSDs. now I'm running to Yosemite, but I was running El Capitan (it didn't make a difference, same problem in both operating systems)
Here are just a few of the many things that I have tried over the last three months.
Reinstall creative cloud
disable sharpening in camera raw ( I don't know how the Adobe person did this?)
Use command + option + shift to reset the settings and purge cache.
New graphics card ($$$ that was a painful lesson that didn't help)
Go back to OS X Yosemite (another painful solution that did not help, I lost some old legacy software)
Revert back to an older version of camera raw. 9.1
it is hard to believe that a company like Adobe can't get this straightened out.
We're having some trouble reproducing this issue in house on similar hardware.
Have you submitted any Crash Reports along w/your email address?: http://adobe.ly/gNJWVY
It might help us with some clues to see a crash log.Location of Crash Reports:
/Users/<your user name>/Library/Logs/Adobe/LogTransport/...
Someone from Adobe support contacted yesterday. Essentially they rolled back Adobe Bridge to an earlier version to 6.0. Then rolled back Adobe camera raw 2 versions to 9.1. Also un-checking the graphics card in camera raw. They also directed me not to update Bridge until version 6.2 comes out.
It seems to be working!!! I should know more Monday when I do a bunch of batch processing.
Yes I submitted the Crash log 1-6-16, My email is [removed].
It is unfortunate that it took months for the solution as it seems these versions were available in November when I first contacted helpline.
Thank you for looking into this.
It's happening to me too! Just after the latest update. I open several images in Camera Raw from Bridge, want to "save as" as PSD to a different folder. Locks up every time. Tried resetting preferences, clearing cache, disable startup scripts, reset permissions. Same result after it shuts off graphics processing as well. Nothing is working! Late 2013 Mac Pro, D500 graphics card, all Photoshop and Lightroom updated to latest. Running 10.9.5. This is killing me - I think I can figure a work-around, but please get this elevated and fixed!
The Help desk can fix this for you.
Just make sure they go back to the older version of Bridge (6.0) first! even if you already have it I would uninstall and reinstall...then go back to ACR 9.1.
Also you may want to go to OS X 10.10.5? You are running 10.9.5 I don't know if that will make a difference. However I was told not to upgrade to 10.11....
Go back to Bridge 6.0? I don't think I want do that, I'm at 9.2. I don't even know how to do that? I heard from Terry White to not go to El Capitan, so I haven't. Somebody else on the thread tried that and it didn't work anyway. I'm assuming Adobe/Apple will fix this? I can deal with my workaround until then.
You have Adobe Camera RAW 9.2. and that is the problem.
If you check you should see Bridge 6.???
Oh, I was thinking ACR 6.0, not Bridge. You are right - I have Bridge 184.108.40.206.10. Can you point me in the right direction on how to roll back the update? Thanks in advance.
I am not expert enough to walk you thru all of the steps. I don't want to forget something and make it worse.
Above Andrew describes how to reinstall camera raw to 9.1. I would guess that Bridge is the same process (see the link below).
OR to be safe Call 800-833-6687. You can reference my case below if that speeds thing up.
Your Case Number:0187370127
Case Description:Camera Raw
Thank you for contacting Adobe.
I am writing in reference to your case.
For the time being please switch back to Bridge 6.0.
Soon there will be an update to Bridge 6.2 with bug fixes.
Uninstall your Bridge from Creative Cloud.
Download Bridge CC from here and dont update it once you re-install it.
When Bridge 6.2 CC will launch, we will notify you.