2 Replies Latest reply on Oct 9, 2015 12:45 AM by BudleighBud

    I can't authorize my laptop,


      I can't authorize my laptop, although my Adobe-ID and password are correctly used. I'm told "user-ID or password wrong" Does anyone know the solution?

        • 1. Re: I can't authorize my laptop,
          Nanaky Level 5

          Try to reset the password over the Homepage and used only letters and numbers?

          • 2. Re: I can't authorize my laptop,

            I had the same problem yesterday. The 'Authorise Computer' command was greyed out and inactive in the drop down menu. In the end, through looking at other replies on this forum, I right clicked on the ADE entry in the list of programs and clicked 'Run as Administrator'. Since then I have been able to authorise both my laptop and my Kobo and have managed to borrow a library book and transfer it to the Kobo. I'm not 100 per cent sure, as I was trying lots of different things, but I may also have changed the Installation of ADE to 'Run as Administrator' as well.