DC Pro will not save scanned documents

[irmal74265031]

I am unable to save scanned documents. I also cannot scan both sides of my documents. It's probably a compatibility problem, however, I'm stuck with DC PRO because I'm committed to a one year subscription.

[RahulTyagi_]

Hi Irma,

What happens when you try to save scanned document?

Regards,

Rahul

[irmal74265031]

I get a pop up screen asking me where I want to save my document. I select a folder from “my computer” and the screen disappears without saving.

I downloaded the desktop creative cloud and it allows me to save files there.

It won’t let me scan two sided documents either.

Irma