We can't possibly help unless you provide system information.
There are no updates for CS6. Adobe is not updating it.
Sorry it toke so long, my tech left for several days with a death in the family. I'm not sure what part of System Information you need so here's the full export. This might be the worlds largest post. Thanks Craig.
System Information report written at: 10/22/15 07:42:05
System Name: PAD-4XP8V52
OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name PAD-4XP8V52
System Manufacturer Dell Inc.
System Model Precision T1700
System Type x64-based PC
Processor Intel(R) Xeon(R) CPU E3-1226 v3 @ 3.30GHz, 3301 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. A16, 5/20/2015
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name PBCGOV\gataylor
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) Not Available
Total Physical Memory 15.9 GB
Available Physical Memory 13.3 GB
Total Virtual Memory 31.9 GB
Available Virtual Memory 29.1 GB
Page File Space 15.9 GB
Page File C:\pagefile.sys
[snipped by moderator]
Let me know if the System Information provided was helpful, or if you need anything else. Thanks Craig.
I'm going to let some of the Windows users on this forum help you because I work on Macs.
Windows crash reports are virtually worthless. I've snipped it to keep this thread readable.
What do you mean IT says file server not found? Updates can be downloaded with the help>updates command or manually downloaded here: Adobe - InDesign : For Windows
What i mean by it is the Help Update. When I try that I get a reply Server Not Found.
I've downloaded the following patch from the site you suggested. Adobe InDesign CS6 8.0.2 update - All Languages
I will compare this with the current version and apply if this is more current. Thanks Craig.
AFAIK, that’s the last patch available for non-CC subscribers.