Thank you very much !!
Unfortunately, before going to this forum, I already sought a solution through the Adobe help documents. So I already read this one, but I've never had the said link that says "I cannot connect to the internet". So I've never been able to follow the instructions and "generate a response code".
Do you think that I missed a step during the installation ? Do you think that I have to reinstall it ?
Thanks for your message.
By the way I have to leave in a few minutes (this computer is not mine). I hope I'll be back tomorrow.
Click on help and choose > sign in or activate
Hi, I'm back !
There is no link of that kind, no "help and chose" at all, I have only one option : "connect".
(Lightroom doesn't open any more)
Of course, it doesn't work, so the next windows says that I have to connect to the Internet (buttons : "validate" or "quit"). That's all
I'm afraid that my only option now is to uninstall.
I uninstalled LR and installed it again.
There was NO LINK "I cannot connect to the internet" during the installation
No way out.
And of course, LR is still not opening.
I STILL CAN'T CONNECT, I STILL CAN'T USE A SOFTWARE I PAID.
No need to say that I'm really angry now.
Here is the video for the same . explaining how you can activate the program offline
Thank you for your answer but...the problem now is that the "7 days" are passed now.
Now, I made those screenshots bellow to show you exactly what I get :
(Sorry it's in french)
1) When I try to open LR, now there is only this window which is opening (see ? no alternative link "I have connexion issues" or whatever else, only "se connecter" ).
PS. I blurred the mention of my e-mail adress
2) When I try "se connecter", I've got this... And no matter how many times, I will always have that window
I have no alternative. Nothing. I can only validate and restart the same stuff, or quit.
So I can't follow the help document you gave me. I'm stuck.
try reinstalling the Lightroom and see if you get the option to do a offline activation
Just did the reinstallation this morning, as said in a previous comment.
Everything is the same.
It seems that somewhere there is still a cache memory of what happened with the previous installation (why it doesn't surprise me ?)
Okay... I have to go now, I'll be back tomorrow,
I think I'm FED UP with LR and Adobe, the Nikon NxView software will do.
Please tell me how I can ask to be REFUNDED, since I cannot reach anyone directly (everything is done here to prevent yout to contact somebody, this is a SHAME).
Please, I need a quick answer, because I bought LR cc on september 27th.
I'll check up your answer tomorrow.
May i know are you downloading and installing lightroom 6 from a disc or you have downloaded it from the internet
I have EXACTLY the same problem I can prove that I purchased the CC upgrade Version as well as the Lightroom 3 that I had before! It tells me I have no connection with the Internet while in reality I have of course. All works fine, just not the lightroom activation. I get the very same Screens like chrishurricane73 - just in German language. I am really pissed! LR3 worked great, without Problems but since the upgrade I have no more access. lease
Please Support, contact me!