It announces needs an update but will not let them update unless they pay for one, even though they own the software. When opening a new project it displays the "needs update" message then it offers prices, when you do not choose one, it shuts down. When opening an existing project, it shuts down. I have not heard of this happening, even at other schools still using PRE11.
I can have them upgrade to PRE12 (I think it was a processor issue that kept them for use PRE12) but thought I would try to work this out for them first. What are your thoughts?
You can upgrade from PRE 11 to PRE 12 but for that you should have the PRE 12 upgrade license purchased.
In case you have getting any specific error message, please let us know or post a screenshot.