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i have been searching for an answer to this question for three years. Any answers?
In Word 2007 when I open a new document, the styles available under "All styles" include Heading 1, Heading 2, etc. I used Heading 2 in a Word document and RH picked up on it.
Also included in the default template are Header and Footer, which have specialized uses.
Where did Header1, Header2 and Header3 come from? Is Header2 used anywhere in the body of the document? RH should pick up on any styles used in the document, but doesn't look in the header or footer, so far as I know.
Whenever I have looked at problems similar to this, it is because the Heading style complained of is not a true Word Heading Style. Instead it is a style with a similar name.
Look very closely in Word at the styles used. Make sure you view ALL styles.
Create a brand new Word document and try importing that. Also create a document on someone else's PC.