Yesterday I chose a graphic in Adobe Stock, but when I try to open it in both Photoshop and InDesign, nothing opens but a blank screen. Can someone help me figure this out? I have it saved in my Cloud library as well as my desktop and both files open the same way in each program. I'm really annoyed and frankly, kind of pissed. I "paid" for this graphic and nothing is opening. I would like to contact someone and ask for my credit back because I'm so fed up with this that I don't even want it anymore, but this forum is the only contact option it gave me. Please help. (The file is ai/eps)
What is the format of the image ?
If possible please send me the image via personal message.
Do not share the image here at the forum.