8 Replies Latest reply on Apr 2, 2017 11:43 PM by Beverley Gray

    10 Images / month counter stays on 0


      I bought on sept 4th a year subscription with 10 images / month. Used the 10 credits.


      We are now oct 10th, so a month has passed and the counter stays on 0 where i expected to find 10 new credits.


      Contacted phone support who advised me a cookies initialisation, which i did with strong doubt as the counter stays on 0 even on other browser or devices.


      Any good idea for me?