1 Reply Latest reply on Oct 10, 2015 8:09 AM by A.T. Romano

    premiere element 13 ne s'ouvre pas

    jean-marya88799916

      impossible d'ouvrir premiere element 13 e depuis le menu "demarrer" ou en double cliquant sur l'icone du bureau. comment faire ?

        • 1. Re: premiere element 13 ne s'ouvre pas
          A.T. Romano Level 7

          jean-marya

           

          What computer operating system?

           

          Assuming  Windows 7, 8, 8.1, or 10 64 bit, please go to

          Local Disk C

          Program Files

          Adobe

          Adobe Premiere Elements 13

          and in the Adobe Premiere Elements 13 Folder find the file specifically named Adobe Premiere Elements.exe. Right click this file and select and apply Run As Administrator. Then double click this file and determine if Premiere Elements 13 then opens to its workspaces.

           

          Is this a "it worked before but not now" issue or a "it never worked before" issue?

           

          Depending on the details in your reply, we will explore

          1. Does problem exist with and without antivirus and firewalls disabled?

          2. Do you have the latest version of QuickTime installed on your computer along with Premiere Elements? And, are you running the programs from a user account with administrative privileges?

          3. Is your video card/graphics card up to date according to the web site of the manufacturer of the card?

          4. Other

           

          Any questions or need clarification on the above, please do not hesitate to ask.

           

          Thank you.

           

          ATR