1 Reply Latest reply on Oct 10, 2015 1:14 PM by Mrinmay Majhi

    Lightroom previous catalog not closing and new photos won't show up on "new photos" import


      I took a few pics on my NikonD3200 and stuck the SD card into my computer, which is set up to automatically open up Lightroom 5 and open up the importing dialog. My "new photos" would not show up. I tried to skip the backup on my previous set of images and closed Lightroom entirely. I tried again, using the new and ONLY Lightroom window, and the previous catalog was STILL there after I already prompted to skip the backup and start fresh. This time, I tried to back up the old catalog to see if that would make it go away. I restarted my computer, closed out of the old Lightroom window, and pulled up a fresh one AGAIN. Same issue, old catalog won't go away and "new photos" won't even pop up. When I went to "all photos" in my import dialog to see if I could even see ANY of my new photos, they weren't even there. So my Lightroom won't properly close/start fresh AND it can't read my newest images on my SD card. (I have used this SD card a hundred times on this Lightroom app. It's not a new card and it's not broken)


      Help! I have a Gateway NE56R34u.

        • 1. Re: Lightroom previous catalog not closing and new photos won't show up on "new photos" import
          Mrinmay Majhi Adobe Employee

          Hi kyrab,


          Please follow the below steps.


          > Quit Lightroom

              (In Windows : Open task manager and end task Lightroom.exe)

              (In Mac : Open Activity monitor and force quit )

          > Navigate to C:\Users\<User Name>\AppData\Roaming\Adobe\Lightroom\Preferences (In Windows)

                        /Users/[user name]/Library/Preferences (In Mac)

          > Rename Lightroom 5 Preferences.agprefs to old.Lightroom 5 Preferences.agprefs (In Windows)

                        com.adobe.Lightroom5.plist to old.com.adobe.Lightroom5.plist (In Mac)

          > Relaunch Lightroom and check for the issue.


          Let me know if this helps