4 Replies Latest reply on Oct 11, 2015 6:19 AM by Al Kagan

    Still having issues with LR 6.2.1

    Al Kagan

      I upgraded to version 6.2.1 after having issues with the 6.2 upgrade. Unfortunately, Lightroom still hangs when I quit and I need to Force Quit each time. I am running El Capital on an iMac. Any suggestions or do I need to wait for the next patch release?

        • 1. Re: Still having issues with LR 6.2.1
          Mrinmay Majhi Adobe Employee

          Hi Al,

           

          Please follow the below steps to open Lightroom with terminal.

           

          > Navigate to Application > Adobe Lightroom

          > Hold Cmd + Click on Lightroom app and click on Show Package content

          > Navigate to Contents > Mac OS

          > Click on Lightroom app and check the application

           

          If you face any trouble, please copy any and paste the content in the terminal.

           


          ~Mrinmay

          • 2. Re: Still having issues with LR 6.2.1
            Al Kagan Level 1

            Thanks. Same results. Here's what I got in Terminal. Any thoughts?

             

            iMac:~ alkagan$ /Applications/Adobe\ Lightroom/Adobe\ Lightroom.app/Contents/MacOS/Adobe\ Lightroom ; exit;

            objc[741]: Class MacExePath is implemented in both /Library/Application Support/Adobe/OOBE/PDApp/P7/adobe_licutil.app/Contents/MacOS/adobe_licutil and /Library/Application Support/Adobe/AdobeGCClient/gcupdater.dylib. One of the two will be used. Which one is undefined.

            SQLITE ERROR: (283) recovered 104 frames from WAL file /Users/alkagan/Library/Caches/Adobe/Lightroom/oz-user-a11732af1cd030b1340c3d019ba670af-wa l

            SQLITE ERROR: (283) recovered 75 frames from WAL file /Users/alkagan/Library/Caches/Adobe/Lightroom/oz-user-a11732af1cd030b1340c3d019ba670af.wf index-wal

            2015-10-10 17:14:35.645 Adobe Lightroom[739:72879] AgWFSyncModels DEBUG current user model info "isSyncingUserInfo" = true

            2015-10-10 17:14:35.645 Adobe Lightroom[739:72879] AgWFSyncModels DEBUG current user model info "fullName" = "Al Kagan"

            2015-10-10 17:14:35.645 Adobe Lightroom[739:72879] AgWFSyncModels DEBUG current user model info "firstCollectionAutoSync" = 2

            2015-10-10 17:14:35.645 Adobe Lightroom[739:72879] AgWFSyncModels DEBUG current user model info "hostIsReachable" = "wifi"

            2015-10-10 17:14:35.645 Adobe Lightroom[739:72879] AgWFSyncModels DEBUG current user model info "hasValidConnectionToOz" = true

            2015-10-10 17:14:35.645 Adobe Lightroom[739:72879] AgWFSyncModels DEBUG current user model info "lastName" = "Kagan"

            2015-10-10 17:14:35.645 Adobe Lightroom[739:72879] AgWFSyncModels DEBUG current user model info "email" = "kagan.al@gmail.com"

            2015-10-10 17:14:35.646 Adobe Lightroom[739:72879] AgWFSyncModels DEBUG current user model info "firstName" = "Al"

            2015-10-10 17:14:35.646 Adobe Lightroom[739:72879] AgWFSyncModels DEBUG current user model info "userInfoCachePath" = "/Users/alkagan/Library/Caches/Adobe/Lightroom/oz-user-a11732af1cd030b1340c3d019ba670af"

            2015-10-10 17:14:35.646 Adobe Lightroom[739:72879] AgWFSyncModels DEBUG current user model info "shouldSyncUserInfo" = true

            2015-10-10 17:14:35.646 Adobe Lightroom[739:72879] AgWFSyncModels DEBUG current user model info "ozUserId" = "a11732af1cd030b1340c3d019ba670af"

            2015-10-10 17:14:35.646 Adobe Lightroom[739:72879] AgWFSyncModels DEBUG current user model info "accountStatus" = "subscriber"

            2015-10-10 17:14:35.646 Adobe Lightroom[739:72879] AgWFSyncModels DEBUG current user model info "isLoggedIn" = true

            2015-10-10 17:14:35.647 Adobe Lightroom[739:72879] AgWFSyncModels DEBUG current user model info "syncCollectionsByDefault" = true

            2015-10-10 17:14:35.647 Adobe Lightroom[739:72879] AgWFSyncModels DEBUG current user model info "assetLimit" = 250000

            2015-10-10 17:14:36.149 Adobe Lightroom[739:72879] AgWFSyncModels DEBUG current user model info "accessToken" = "eyJhbGciOiJSUzI1NiIsIng1dSI6Imltc19uYTEta2V5LTEuY2VyIn0.eyJpZCI6IjE0NDQ1MTUyNzQ1MDMtOWEw M2IxZTMtZDRmMC00NmI3LWFmNGYtMWM5N2JjZTdhNzZkIiwiZHRpZCI6IjE0Mjk3NTU4ODMyMjAtMzQwZjQ5ZjEtMD Q2Mi00YjI2LWIwZDktNDYwZGY3Njk1ZjY3IiwibW9pIjoiMWUxZjIzYjkiLCJzY29wZSI6Im9wZW5pZCxBZG9iZUlE IiwiYyI6IkcwMVVxUVFUQjNaNXRNcnNLcXpmTlE9PSIsInJ0ZWEiOiIxNDQ1NzI0ODc0NTA0Iiwic3RhdGUiOiJ7XC JhY1wiOlwiQ0NEZXNrdG9wX2FwcFwiLFwiYXZcIjpcIjMuMC4wLjc0XCIsXCJkaVwiOm51bGwsXCJtY1wiOm51bGws XCJwbFwiOm51bGx9IiwiYXMiOiJpbXMtbmExIiwiY3JlYXRlZF9hdCI6IjE0NDQ1MTUyNzQ1MDMiLCJleHBpcmVzX2 luIjoiODY0MDAwMDAiLCJ1c2VyX2lkIjoiOUM0NTFENTQ0ODRDNjA2Njk5MjAxNkI4QEFkb2JlSUQiLCJjbGllbnRf aWQiOiJMaWdodHJvb20yIiwicnRpZCI6IjE0NDQ1MTUyNzQ1MDQtZTZjNDY5ZDYtMjM5NC00MzBhLWJjODItZGQ5Nj RlNDliYjVmIiwidHlwZSI6ImFjY2Vzc190b2tlbiJ9.kCf7HXvlDpwzrUtCADdUNB8_KIcvp5GqlXr1z9C10G3IGIn o3pC1seOTYxY5Z18HNoqeFynfaCUnTciZr9OEBoqoflfG-VbfCaHSjdQG1jkM_0scpAEXEtdATJP6y1vWyemT8iBLn ia1hKUSf7HtxWCw26zWDfSGf7akevkQCHTKHb5oiWxWwB2OoV-RY8AEsH2qROaicM3sv8eyqUZWWvqmVlylNGkGg9Y VGTlvPs7E4jV8ioOKoOeWhADZZT1C5X86tQKAGscgWQg_M5lT7igSxwhL6p27EAGK7JK3NLs-C07JeYu1FEj2SqInY yMLzhzo_ejs0GM4gSTVApnUFw"

            SQLITE ERROR: (283) recovered 14 frames from WAL file /Users/alkagan/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata/a11732af1cd030b1340c3d019ba670af_ozProfileInfo.docstore-wal

            SQLITE ERROR: (283) recovered 774 frames from WAL file /Users/alkagan/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata/a11732af1cd030b1340c3d019ba670af.docstore-wal

            SQLITE ERROR: (283) recovered 285 frames from WAL file /Users/alkagan/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata/a11732af1cd030b1340c3d019ba670af.wfindex-wal

            • 3. Re: Still having issues with LR 6.2.1
              Mrinmay Majhi Adobe Employee

              The issue seems to be with the data synced to Lightroom mobile.

               

              Please follow the below steps

              > Navigate to /Users/alkagan/Library/Caches/Adobe/Lightroom/

              > Rename Sync Data to old.Sync Data

              > Relaunch Lightroom to check for the issue

               

              Note : This would restart/refresh the sync (metadata only)

               

              Let me know if this helps.

               

               

              ~Mrinmay

              • 4. Re: Still having issues with LR 6.2.1
                Al Kagan Level 1

                Unfortunately, this still doesn't solve the problem. The dump file is now quite long. The 1st two pages contain the below:

                 

                 

                iMac:~ alkagan$ /Applications/Adobe\ Lightroom/Adobe\ Lightroom.app/Contents/MacOS/Adobe\ Lightroom ; exit;

                objc[1476]: Class MacExePath is implemented in both /Library/Application Support/Adobe/OOBE/PDApp/P7/adobe_licutil.app/Contents/MacOS/adobe_licutil and /Library/Application Support/Adobe/AdobeGCClient/gcupdater.dylib. One of the two will be used. Which one is undefined.

                SQLITE ERROR: (283) recovered 156 frames from WAL file /Users/alkagan/Library/Caches/Adobe/Lightroom/oz-user-a11732af1cd030b1340c3d019ba670af-wa l

                SQLITE ERROR: (283) recovered 79 frames from WAL file /Users/alkagan/Library/Caches/Adobe/Lightroom/oz-user-a11732af1cd030b1340c3d019ba670af.wf index-wal

                2015-10-11 08:08:31.717 Adobe Lightroom[1474:261964] AgWFSyncModels DEBUG current user model info "isSyncingUserInfo" = true

                2015-10-11 08:08:31.717 Adobe Lightroom[1474:261964] AgWFSyncModels DEBUG current user model info "fullName" = "Al Kagan"

                2015-10-11 08:08:31.717 Adobe Lightroom[1474:261964] AgWFSyncModels DEBUG current user model info "firstCollectionAutoSync" = 2

                2015-10-11 08:08:31.718 Adobe Lightroom[1474:261964] AgWFSyncModels DEBUG current user model info "hostIsReachable" = "wifi"

                2015-10-11 08:08:31.718 Adobe Lightroom[1474:261964] AgWFSyncModels DEBUG current user model info "hasValidConnectionToOz" = true

                2015-10-11 08:08:31.718 Adobe Lightroom[1474:261964] AgWFSyncModels DEBUG current user model info "lastName" = "Kagan"

                2015-10-11 08:08:31.718 Adobe Lightroom[1474:261964] AgWFSyncModels DEBUG current user model info "email" = "kagan.al@gmail.com"

                2015-10-11 08:08:31.718 Adobe Lightroom[1474:261964] AgWFSyncModels DEBUG current user model info "firstName" = "Al"

                2015-10-11 08:08:31.719 Adobe Lightroom[1474:261964] AgWFSyncModels DEBUG current user model info "userInfoCachePath" = "/Users/alkagan/Library/Caches/Adobe/Lightroom/oz-user-a11732af1cd030b1340c3d019ba670af"

                2015-10-11 08:08:31.719 Adobe Lightroom[1474:261964] AgWFSyncModels DEBUG current user model info "shouldSyncUserInfo" = true

                2015-10-11 08:08:31.719 Adobe Lightroom[1474:261964] AgWFSyncModels DEBUG current user model info "ozUserId" = "a11732af1cd030b1340c3d019ba670af"

                2015-10-11 08:08:31.719 Adobe Lightroom[1474:261964] AgWFSyncModels DEBUG current user model info "accountStatus" = "subscriber"

                2015-10-11 08:08:31.719 Adobe Lightroom[1474:261964] AgWFSyncModels DEBUG current user model info "isLoggedIn" = true

                2015-10-11 08:08:31.719 Adobe Lightroom[1474:261964] AgWFSyncModels DEBUG current user model info "syncCollectionsByDefault" = true

                2015-10-11 08:08:31.720 Adobe Lightroom[1474:261964] AgWFSyncModels DEBUG current user model info "assetLimit" = 250000

                2015-10-11 08:08:34.818 Adobe Lightroom[1474:261964] AgWFSyncModels DEBUG current user model info "accessToken" = "eyJhbGciOiJSUzI1NiIsIng1dSI6Imltc19uYTEta2V5LTEuY2VyIn0.eyJpZCI6IjE0NDQ1Njg5MTA3MDMtYzgz ZjYwNjgtNzM4ZS00YzczLWJmNDQtNzcwZDE2NDg5MmFiIiwiZHRpZCI6IjE0Mjk3NTU4ODMyMjAtMzQwZjQ5ZjEtMD Q2Mi00YjI2LWIwZDktNDYwZGY3Njk1ZjY3IiwibW9pIjoiZGZhNmFiY2QiLCJzY29wZSI6Im9wZW5pZCxBZG9iZUlE IiwiYyI6Ik41d25CdytQSFlKUGNjMXZCRkZDM0E9PSIsInJ0ZWEiOiIxNDQ1Nzc4NTEwNzAzIiwic3RhdGUiOiJ7XC JhY1wiOlwiQ0NEZXNrdG9wX2FwcFwiLFwiYXZcIjpcIjMuMC4wLjc0XCIsXCJkaVwiOm51bGwsXCJtY1wiOm51bGws XCJwbFwiOm51bGx9IiwiYXMiOiJpbXMtbmExIiwiY3JlYXRlZF9hdCI6IjE0NDQ1Njg5MTA3MDMiLCJleHBpcmVzX2 luIjoiODY0MDAwMDAiLCJ1c2VyX2lkIjoiOUM0NTFENTQ0ODRDNjA2Njk5MjAxNkI4QEFkb2JlSUQiLCJjbGllbnRf aWQiOiJMaWdodHJvb20yIiwicnRpZCI6IjE0NDQ1Njg5MTA3MDMtNTU0YTIxZmEtZWRjMy00N2VlLWEyNDctNmIyOD BlZmMzZTU3IiwidHlwZSI6ImFjY2Vzc190b2tlbiJ9.XVCB4lybldNTV0HR_c-HI0DQOzw1KiA7EgL8wcCvb7SN_if 9Sll465BJnNuWEqVyWjBRjiLRSbTzhQ6uYEuDXLcxy1Z2oJSXs8gjqgKFhdQ19Nwb8MyfpH4DAyn7SC1OPuUYgtLel HyVjfqJ-Hdak9MS2RUgm24ZAYIEaeHrlVbGTDRQqla7sKQ3nDcEyFUMZAlhXA2QlYeE5KQe3TKnA5hvXlPpaaAS929 HeH0IuNB42J2e8EudqI8Pc478010eos9697oPN0gvolD-YQ-mI5C0N8_aP65Yo2jOMY4Znbp56vR_JNup9Uy4oNHZQ yl0ogzyTUW-Qhm9QRYSQ8NtQg"

                2015-10-11 08:09:16.892 Adobe Lightroom[1474:263961] OAuth2SessionImp ERROR error on URL "https://api-lr.adbecrsl.com/v1.0/catalogs/31cd45cdffce4190af150fb5e3a7b782/albums/82d0f8e1 8e366e18a4717c9b06a9bae6"

                 

                 

                data = while (1) {}

                {"code":1002,"description":"Resource Already Exists","errors":{"album":["already exists"]},"subtype":"ResourceExistsError","links":{"self":{"href":"/v1.0/catalogs/31cd45c dffce4190af150fb5e3a7b782/updates/82d0f8e18e366e18a4717c9b06a9bae6"}}}

                 

                 

                headers = {

                  Connection = "keep-alive",

                  ["Content-Length"] = "253",

                  ["Content-Type"] = "application/json",

                  Date = "Sun, 11 Oct 2015 13:09:16 GMT",

                  Server = "nginx",

                  Status = "403 Forbidden",

                  ["X-Account-Id"] = "a11732af1cd030b1340c3d019ba670af",

                  ["X-Client-Id"] = "Lightroom2",

                  ["X-Client-Identifier"] = "Lightroom",

                  ["X-Request-Id"] = "a1907650c291da4f95c5d03b6a4299d8",

                  ["X-Result-Code"] = "1002",

                  ["X-Result-Subtype"] = "ResourceExistsError",

                  ["X-Traffic-Type"] = "customer",

                  status_code = "403",

                }

                2015-10-11 08:09:16.892 Adobe Lightroom[1474:261964] WFOzSyncPeer :: upload ERROR

                "PUT" "/v1.0/catalogs/31cd45cdffce4190af150fb5e3a7b782/albums/82d0f8e18e366e18a4717c9b06a9bae6" failed with

                 

                 

                {

                  Connection = "keep-alive",

                  ["Content-Length"] = "253",

                  ["Content-Type"] = "application/json",

                  Date = "Sun, 11 Oct 2015 13:09:16 GMT",

                  Server = "nginx",

                  Status = "403 Forbidden",

                  ["X-Account-Id"] = "a11732af1cd030b1340c3d019ba670af",

                  ["X-Client-Id"] = "Lightroom2",

                  ["X-Client-Identifier"] = "Lightroom",

                  ["X-Request-Id"] = "a1907650c291da4f95c5d03b6a4299d8",

                  ["X-Result-Code"] = "1002",

                  ["X-Result-Subtype"] = "ResourceExistsError",

                  ["X-Traffic-Type"] = "customer",

                  status_code = "403",

                }

                 

                 

                body = {

                  cover = {

                  _id = "6df825ed7c08b97ed8ed5d7987aa0e1d",

                  },

                  name = "France Trip - All Pics",

                }

                 

                 

                2015-10-11 08:09:17.082 Adobe Lightroom[1474:262619] OAuth2SessionImp ERROR error on URL "https://api-lr.adbecrsl.com/v1.0/catalogs/31cd45cdffce4190af150fb5e3a7b782/albums/bdd79381 a0ee058e62655253b71f366d"

                 

                 

                data = while (1) {}

                {"code":1002,"description":"Resource Already Exists","errors":{"album":["already exists"]},"subtype":"ResourceExistsError","links":{"self":{"href":"/v1.0/catalogs/31cd45c dffce4190af150fb5e3a7b782/updates/bdd79381a0ee058e62655253b71f366d"}}}

                 

                 

                headers = {

                  Connection = "keep-alive",

                  ["Content-Length"] = "253",

                  ["Content-Type"] = "application/json",

                  Date = "Sun, 11 Oct 2015 13:09:17 GMT",

                  Server = "nginx",

                  Status = "403 Forbidden",

                  ["X-Account-Id"] = "a11732af1cd030b1340c3d019ba670af",

                  ["X-Client-Id"] = "Lightroom2",

                  ["X-Client-Identifier"] = "Lightroom",

                  ["X-Request-Id"] = "b31b004649d3015ce57bfcf376414edb",

                  ["X-Result-Code"] = "1002",

                  ["X-Result-Subtype"] = "ResourceExistsError",

                  ["X-Traffic-Type"] = "customer",

                  status_code = "403",

                }

                2015-10-11 08:09:17.083 Adobe Lightroom[1474:261964] WFOzSyncPeer :: upload ERROR

                "PUT" "/v1.0/catalogs/31cd45cdffce4190af150fb5e3a7b782/albums/bdd79381a0ee058e62655253b71f366d" failed with

                 

                 

                {

                  Connection = "keep-alive",

                  ["Content-Length"] = "253",

                  ["Content-Type"] = "application/json",

                  Date = "Sun, 11 Oct 2015 13:09:17 GMT",

                  Server = "nginx",

                  Status = "403 Forbidden",

                  ["X-Account-Id"] = "a11732af1cd030b1340c3d019ba670af",

                  ["X-Client-Id"] = "Lightroom2",

                  ["X-Client-Identifier"] = "Lightroom",

                  ["X-Request-Id"] = "b31b004649d3015ce57bfcf376414edb",

                  ["X-Result-Code"] = "1002",

                  ["X-Result-Subtype"] = "ResourceExistsError",

                  ["X-Traffic-Type"] = "customer",

                  status_code = "403",

                }

                 

                 

                body = {

                  cover = {

                  _id = "c86f28a4de166f4801d69fff90feeed0",

                  },

                  name = "France Portfolio",

                }

                 

                 

                2015-10-11 08:09:17.270 Adobe Lightroom[1474:262503] OAuth2SessionImp ERROR error on URL "https://api-lr.adbecrsl.com/v1.0/catalogs/31cd45cdffce4190af150fb5e3a7b782/albums/f21a6eee cb321257ef5e0d435f421202"

                 

                 

                data = while (1) {}

                {"code":1002,"description":"Resource Already Exists","errors":{"album":["already exists"]},"subtype":"ResourceExistsError","links":{"self":{"href":"/v1.0/catalogs/31cd45c dffce4190af150fb5e3a7b782/updates/f21a6eeecb321257ef5e0d435f421202"}}}

                 

                 

                headers = {

                  Connection = "keep-alive",

                  ["Content-Length"] = "253",

                  ["Content-Type"] = "application/json",

                  Date = "Sun, 11 Oct 2015 13:09:17 GMT",

                  Server = "nginx",

                  Status = "403 Forbidden",

                  ["X-Account-Id"] = "a11732af1cd030b1340c3d019ba670af",

                  ["X-Client-Id"] = "Lightroom2",

                  ["X-Client-Identifier"] = "Lightroom",

                  ["X-Request-Id"] = "786d8986cf37de7d16ea815e9d93d7d8",

                  ["X-Result-Code"] = "1002",

                  ["X-Result-Subtype"] = "ResourceExistsError",

                  ["X-Traffic-Type"] = "customer",

                  status_code = "403",

                }