5 Replies Latest reply on Oct 12, 2015 1:40 PM by Tanuj Sandal

    Lightroom refuses to open with "Configuration Error. Please uninstall and reinstall this product. Error: 16"

    AndyKirby

      On a Mac running OSX 10.11 and latest Lightroom CC version as of today.

       

      Before it updated lightroom all was fine. After lightroom updated, when starting it up, i get:

       

      Configuration Error

      Please uninstall and reinstall the product.

      If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.

      Error: 16

      http://www.adobe.com/support/

      [OK]

       

      So I uninstalled Lightroom from the CC Desktop app. It asked me if I wanted to delete the preferences, and I said Yes.

       

      I re-installed Lightroom, and have the same issue.

       

      Searching on here I found a reference to make sure /Library/Adobe and ~/Library/Adobe are writeable. I think that was a typo: This folder does not exist, but /Library/Application Support/Adobe and ~/Library/Application Support/Adobe exist and are writable. 

       

      Any ideas?

       

      Thanks

       

      Andrew