3 Replies Latest reply on Oct 13, 2015 2:05 AM by Abhishamster

    "Cannot Download Attachment" Unable to download PDFs on iPad using integrated Mail App

    mathews81352289

      Hi there,

       

      The reps at my work have this ongoing issue with downloading PDF files with the integrated mail app on the iPads. This doesn't happen with any other file type.

       

      I have included a screenshot below. I have tried following this guide: (to no avail) How to open PDF documents in Adobe Reader (iPad on iOS 7 version)

       

      After I have downloaded the email as a full/HTML message, I press on the attachment and it comes up with "Cannot Download Attachment". I have the latest reader app installed.

       

      Any advice would be much appreciated! Let me know if you require more details.