3 Replies Latest reply on Oct 13, 2015 2:05 AM by Abhishamster

    "Cannot Download Attachment" Unable to download PDFs on iPad using integrated Mail App

    mathews81352289 Level 1

      Hi there,

       

      The reps at my work have this ongoing issue with downloading PDF files with the integrated mail app on the iPads. This doesn't happen with any other file type.

       

      I have included a screenshot below. I have tried following this guide: (to no avail) How to open PDF documents in Adobe Reader (iPad on iOS 7 version)

       

      After I have downloaded the email as a full/HTML message, I press on the attachment and it comes up with "Cannot Download Attachment". I have the latest reader app installed.

       

      Any advice would be much appreciated! Let me know if you require more details.