5 Replies Latest reply on Oct 12, 2015 7:47 AM by bck98

    Premiere Elements 12 start of application is slow because of Proxy

    bck98

      Hello,

       

      I am using Premiere Elements 12.

      When I start the application it takes up to 3 minutes until it start.

      If I disconnect the network cable or deactivate the network card the application is starting immediately.

      We are using a Proxy server for internet connection.

      I think the problem is, that premiere elements tries at startup to connect to the Adobe servers until a timeout after 180 seconds.

       

      There are 4 possebilities:

      1. Giving Premiere Elements the needed Proxy settings

      2. Deactivate Cloud Services in Premiere Elements

      3. Using a newer version of Premiere Elements who will not have this problem

      4. Unlock all the IPs and DNS names of Adobe (Amazon Cloud Services)

       

      Question now is, what is the best way?

       

      greetings