1 Reply Latest reply on Oct 12, 2015 11:07 AM by deepakg1988

    Offline activation problems

    pauls97099539

      I have installed Lightroom on a computer which is permanently offline. I have generated request codes (am onto the third one now) yet when I enter them I receive the automated message that either my serial number or the request code is not valid - I have checked them over and enter them as they are on screen and my serial number as it is written on the box yet they are still not recognised. I rang Adobe and was advised the only help for this (installing on a computer which is offline) is online chat. I am in my local library and have been involved in a web chat for about half an hour with someone who does not seem to read the messages I send. Can anyone help with this? I have checked the request codes over and over and tried entering them with and without spaces but they are never recognised.