5 Replies Latest reply on Oct 30, 2017 12:20 PM by ashleys72753651

How can I stop automatic syncing (and also cancel my subscription to Lightroom mobile)?

Mosca Bianca Oct 12, 2015 11:28 AM

I am a desk top user of Lightroom CC2105. I received an e-mail from Adobe concerning lightroom mobile. I clicked on a button for information for LR Mobile on IPad but once I had read some information and comments I decided it was not what I need. However, when I wanted to close my LR session down I received a message that 491 photos were still synching with Lightroom mobile and that shutting down would pause syncing until the next time I run Lightroom. I don't want Lightroom mobile and I don't want to sync my photos. Can any kind soul tell me how to remove myself from Lightroom mobile and cancel a subscription I didn't believe I had made? Any help would be very much appreciated

1. Re: How can I stop automatic syncing (and also cancel my subscription to Lightroom mobile)?

Chetna Srivastava Oct 12, 2015 11:32 AM (in response to Mosca Bianca)

Hi Mosca Bianca,

Lightroom Mobile is included in the Creative cloud subscription however, if you are not willing to go for Lightroom Mobile, you can pause the syncing through the dropdown menu on top left under the identity plate.

Regards,
Chetna
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2. Re: How can I stop automatic syncing (and also cancel my subscription to Lightroom mobile)?

Mosca Bianca Oct 12, 2015 11:42 AM (in response to Chetna Srivastava)

Thank you VERY MUCH for such a quick and helpful reply. I have done as you suggest and it works! I am just wondering how to remove my photos (already synced) from CC..

Yours

Mosca Bianca
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3. Re: How can I stop automatic syncing (and also cancel my subscription to Lightroom mobile)?

Mosca Bianca Oct 12, 2015 11:45 AM (in response to Chetna Srivastava)

This quick and very helpful answer has solved my sync problem. Thank you very much. I just need to find out how to take the photos already synced out of CC..
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4. Re: How can I stop automatic syncing (and also cancel my subscription to Lightroom mobile)?

Chetna Srivastava Oct 12, 2015 12:23 PM (in response to Mosca Bianca)

There must a new row under your Folder's panel with the name "Ipad/Iphone"
You need to select it > right click and choose remove (dont choose delete from disk, if you receive that option)
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5. Re: How can I stop automatic syncing (and also cancel my subscription to Lightroom mobile)?

ashleys72753651 Oct 30, 2017 12:20 PM (in response to Mosca Bianca)

I'm having the same problem. I want to Keep My Lightroom mobile but I want to turn OFF automatic syncing and when I look in the setting menu there is no option to turn off the automatic sync.
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How can I stop automatic syncing (and also cancel my subscription to Lightroom mobile)?

1. Re: How can I stop automatic syncing (and also cancel my subscription to Lightroom mobile)?

2. Re: How can I stop automatic syncing (and also cancel my subscription to Lightroom mobile)?

3. Re: How can I stop automatic syncing (and also cancel my subscription to Lightroom mobile)?

4. Re: How can I stop automatic syncing (and also cancel my subscription to Lightroom mobile)?

5. Re: How can I stop automatic syncing (and also cancel my subscription to Lightroom mobile)?

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