My computer is working perfectly, except for my lightroom. I just installed lightroom in august and all of the sudden it is not working. When I try to open it, all it does it continues to go on the "welcome screen" like, it is trying to load but won't. I am really frustrated because I contacted support and she told me that my computer was "infected" and that I needed to pay them $120 to fix it. Bull crap. my computer works amazing other than the adobe not working all of the sudden. HELP
If you can get it to load it's possible to disable the splash screen by going to:
Edit >> Preferences >> General
Lightroom >> Preferences >> General (Mac OSX)
Additionally, if you are not able to get Lightroom to open completely, you can just press Escape key on your keyboard to skip loading the welcome screen and that should take you to the Library module in Lightroom.
Also, I believe you would have landed wrong support while looking for Adobe support. You can find the Adobe support link here : Contact Customer Care