Sign out from the creative cloud and sign back in the creative cloud.
Try the same again and check if this works for Lightroom.
Sign out from Creative Cloud
- Click the Creative Cloud icon, located in the taskbar (Windows) or Apple menu bar (Mac OS), to open the Creative Cloud desktop app. If you don’t see the icon, you can launch the desktop app manually:
- Windows: Choose Start > Programs > Adobe Creative Cloud.
- Mac OS: Choose Go > Applications > Adobe Creative Cloud > Adobe Creative Cloud.
Sorry that didn't work. I'm up to date with LR and I'm running windows 10
can you send the screenshot for the following
Can you send us the crash report
To find the crash report please check the below mentioned screenshot
- Click Windows Start button > Type event in Search programs and files field.
- Select Event Viewer
- Navigate to Windows Logs > Application, and then find the latestevent with “Error” in the Level column and “Application Error” in the Source column
- Copy the text on the General tab.
- Paste the info here.
Also try to reset the preferences of the Lightroom
To reset your preferences, do the following:
- Quit Lightroom.
- Navigate to the preferences file:
- Mac OS: /Users/[user name]/Library/Preferences/com.adobe.Lightroom5.plist
- Windows 7, 8: C:\Users\[user name]\AppData\Roaming\Adobe\Lightroom\Preferences\Lightroom 5 Preferences.agprefs
- Drag the preferences file to the Recycle Bin (Windows) or Trash (Mac OS).
Important (Mac OS): The user Library file is hidden by default on Mac OS X 10.7 and later. For temporary access to the user Library file, press Option and choose Go > Library in the Finder.
Important (Windows): The AppData folder is hidden by default. To view it, choose Start > Control Panel > Appearance and Personalization > Folder Options. In the Advanced area of the View tab, make sure that Show Hidden Files and Folders is selected. Then, click OK.
The faulting module reported here is MSVCR120.dll. This is a Windows system file that can become damaged. Generally the best way to fix such errors is to uninstall and reinstall the Visual C++ Redistributable updates. You can uninstall these from the Programs and Features list in the Control Panel. Once they are removed, simply run the Windows Updater and it will recognize that these are missing and reinstall them.
Other causes for this type of error include device driver conflicts. These are generally fixed by installing updates to important hardware, especially the video card. Do no rely on automatic Windows updates to address this though. Visit manufacturer websites and directly download these updates.
Additionally, third-party content, such as plug-ins and presets in in Lightroom can result in these errors. First, remove all third-party content and see if the issue still occurs, if it does not, reinstall the content one item at a time and test. Also, make sure that you are installing the most up to date versions of this software.