1 Reply Latest reply on Oct 13, 2015 8:33 AM by sarsaxen

    I am unable to import photos. The error message says files can't be read.

    kathyl82980120

      I am unable to import photos. The error message says files can't be read.

        • 1. Re: I am unable to import photos. The error message says files can't be read.
          sarsaxen Adobe Employee (Admin)

          Hi kathyl,

           

          Please make sure that you have Read/Write access of the Destination where you are putting the files as this error means your destination specified in your Copy or Move Import is not writable to Lightroom--a permissions issue with the destination and nothing to do with the source files.

           

          Or try to Add (Choose Add from the file handling option as highlighted in the picture below) a File from desktop  to Lightroom catalog to see if it works(this will allow us to confirm whether  the issue is when you Copy files)

          852.PNG

           

          Regards

          Sarika