cant download any apps - constantly says cc has lost functionality I've re installed it several times and used the cc cleaner tool - HELP please new customer not very impressed with not being able to use any of the apps!!

[nicolat14020866]

Hi All

New customer to CC, cc constantly says that It has lost functionality and to re-install, I've done this several times and used the CC cleaner tool. whats the point in having CC if you cant use any of it?!

[Bani Verma]

Hi Nicola,

Please try the below steps and check :

MAC :

1- Force Quit all Adobe related processes from Activity Monitor (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.)

2- Go To: Finder > Applications > Utilities > Adobe Installer > Uninstall Adobe Creative cloud ( if having trouble uninstalling it Trash it )

3- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager )

4- Then run the cleaner tool to remove creative cloud and Adobe Application Manager ( if still left in machine )

5- Right click on Finder icon and  select "Go-To" Folder option.

6- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library ( It will open User Library folder. )

7- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well

8- Again > Right click on Finder icon and  select "Go-To" Folder option.> You will get a text box, type-in below command and then hit 'Return' key./library ( It will open System Library folder.)

9- Then navigate to Application Support>Adobe> trash OOBE folder and Adobe Application Manager / after this rename the file SL-STORE as SL-STORE_OLD

10- Run Adobe Cleaner tool. > If present, Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

11- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

WINDOW :

1) Uninstall Creative Cloud Desktop Manager  :

Creative Cloud Help | Uninstall the Creative Cloud desktop app

2) Delete following folders :

C:\Program Files (x86)\Common Files\Adobe\OOBE

C:\Program Files (x86)\Common Files\Adobe\Adobe Application Manager

C:\Program Files (x86)\Adobe\Creative Cloud Folders

C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER  and OOBE both

C:\Program DATA \Adobe\ rename the file SL-STORE as SL-STORE_OLD

3- Run Adobe Cleaner tool  : http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe

4- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

Download Adobe Creative Cloud apps | Free Adobe CC trial

Let us know if this helps.

Regards,

Bani

[nicolat14020866 · Accepted solution]

Thanks for your reply, But i Spent quite some time with online support yesterday who managed to get me sorted, I did not have an AAM UPDATER file, I couldnt delete the OOBE Folder contents either, I had to rename the creative cloud folder. I was then sent the application manager - which then updated to the new one before I was able to get the apps. Long winded but it worked. I had tried the procedure you have above, just not all of the steps worked for me. Thank you to the support staff member who helped me, I was literally pulling my hair out!

[Sheena Kaul]

Moving to Creative Cloud Download & Install‌